Hector L Segoviano Macias
Oak Lawn
Summary
Dynamic professional with extensive experience in customer service and team leadership at Amazon Fresh, Kohls, and VFJ Green Insulation. Proven ability to enhance sales and satisfaction through personalized service and effective training. Skilled in project management and safety compliance, consistently delivering high-quality results while fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Roofer
J.A.G. Exteriors
Chicago
01.2023 - 05.2025
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected problem roofs to determine best repair procedures.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Sales Agent
VFJ Green Insulation
Chicago Ridge
03.2022 - 01.2023
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of insulation products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Training Ambassador
Amazon Fresh
05.2021 - 02.2022
- Checked for outdated and overripe grocery items and removed from inventory.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Recommended products to customers to drive sales.
Department Lead
Kohls Department Store
08.2019 - 04.2021
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Set up displays and trained employees on current promotions.
- Supervised existing employees and trained new ones.
Carpenter
Northwest Insulation
02.2015 - 05.2019
- Ran high rise buildings in downtown Chicago as the sole insulator.
- Was in charge of receiving deliveries, stacking material, installing material, and communicating with foremen of other trades to plan and layout work to be done.
Insulator
VFJ Insulation
01.2015 - 01.2016
- Applied and handled insulating products such as foam, fiberglass, and cloth with mud.
Education
School Diploma -
Grant Community High School
Fox Lake, Illinois05.2011
Skills
- Inventory management
- Time management
- Project management
- Team leadership
- Customer service
- Employee training
- Safety compliance
- Cash handling
- Store and visual merchandising
- Training and development
- Planning and coordination
Languages
Spanish, Native or Bilingual
Affiliations
- Guitar instructor
- Boxing as a hobby
Languages
Spanish
Professional
English
Professional
Timeline
Roofer
J.A.G. Exteriors
01.2023 - 05.2025
Sales Agent
VFJ Green Insulation
03.2022 - 01.2023
Training Ambassador
Amazon Fresh
05.2021 - 02.2022
Department Lead
Kohls Department Store
08.2019 - 04.2021
Carpenter
Northwest Insulation
02.2015 - 05.2019
Insulator
VFJ Insulation
01.2015 - 01.2016
School Diploma -
Grant Community High School
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