Hector Gutierrez Salas
Chicago
Summary
Dynamic professional with a strong background in mechanical diagnostics at Makinsa, excelling in problem-solving and customer satisfaction. Proven ability to streamline processes and ensure compliance with safety protocols, demonstrating adaptability and strong attention to detail. Recognized for enhancing operational efficiency and delivering exceptional service in high-pressure environments.
Offering strong eye for detail and commitment to customer service, eager to learn and grow within dynamic environment. Contributes understanding of ticketing procedures and crowd management, with ability to quickly adapt to new systems.
Overview
3
3
years of professional experience
Work History
Mechanic
Makinsa
06.2022 - 06.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
Administrative Assistant
Maquigut
07.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Ticket Checker
Alterra
02.2025 - 04.2025
- Contributed to overall team success by consistently meeting or exceeding assigned performance metrics.
- Supported wheelchair-bound travelers, ensuring their safe and comfortable boarding experience.
- Performed routine equipment inspections, promptly reporting any malfunctions or discrepancies for timely resolution.
- Maintained order during peak travel times by effectively managing large crowds of passengers.
- Streamlined the ticket checking process with exceptional attention to detail and accuracy.
- Demonstrated flexibility in adapting to schedule changes or unexpected events, maintaining professionalism under pressure.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Education
No Degree - Engineering Mechanics
Technical University of Ambato, Ambato, Ecuador
Ecuador06-2029
Skills
- Ticket inspection
- Assertiveness
- Travel regulations
- Strong attention to detail
- Stress tolerance
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Hospitality service expertise
- Analytical thinking
Languages
English
Limited Working
Timeline
Ticket Checker
Alterra
02.2025 - 04.2025
Administrative Assistant
Maquigut
07.2023 - 01.2025
Mechanic
Makinsa
06.2022 - 06.2023
No Degree - Engineering Mechanics
Technical University of Ambato, Ambato, Ecuador
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