Hector Guerrero
Chicago
Summary
Enthusiastic and results-driven mechanical engineer with a strong work ethic and a passion for innovation. Skilled in mechanical design, product development, and automation technologies. Adept at problem-solving, time management, and collaborating with cross-functional teams. Experienced in patent examination, technical sales, and customer support, with a strong foundation in engineering principles and design practices.
Overview
9
9
years of professional experience
Work History
Patent Examiner
USPTO
07.2024 - Current
- Conduct in-depth reviews of patent applications to assess novelty, non-obviousness, and compliance with legal and technical standards
- Analyze engineering concepts and technical specifications to ensure patent eligibility and proper classification
- Communicate with applicants to clarify technical aspects and provide guidance on patent requirements
Technical Sales Engineer
Keyence Corporation
07.2023 - 07.2024
- Developed an in-depth understanding of Keyence's product portfolio, including measurement systems, automation, and inspection technologies
- Designed and proposed customized engineering solutions to meet customers' unique requirements, ensuring optimal performance and integration
- Provided technical support, assisting customers with product selection, installation, troubleshooting, and application guidance
- Built and maintained strong client relationships by delivering exceptional service and technical expertise
Support Ambassador
Sutherland Global Services
06.2019 - 07.2023
- Assisted multiple clients with tax and legal issues, ensuring compliance with regulations across various countries
- Conducted research on international tax and legal matters, collaborating with leadership to develop sustainable solutions
- Worked closely with a team of 20+ colleagues to enhance workspace functionality and improve customer support operations
Fraud Analyst / Chargeback Specialist
Vivid Seats Ticket Marketplace
07.2016 - 05.2019
- Investigated and resolved disputes between merchants and customers regarding chargebacks and fraudulent transactions
- Reviewed and prepared documentation for damage claims, credit and billing inquiries, and service complaints
- Gathered and analyzed records for accuracy and completeness, ensuring compliance with dispute resolution policies
Education
Bachelor of Science - Mechanical Engineering
University of Nevada, Las Vegas
05.2023
Skills
- CAD Modeling (SolidWorks, AutoCAD)
- Finite Element Analysis (ANSYS)
- MATLAB
- Engineering Design
- Product Development
- Data Analysis
- Technical Problem-Solving
- Patent Research
- Leadership
- Communication
Skills And Certifications
CAD Modeling (SolidWorks, AutoCAD), Finite Element Analysis (ANSYS), MATLAB, Engineering Design, Product Development, Data Analysis, Technical Problem-Solving, Patent Research, Leadership, Communication, Client Relations, Team Collaboration
Engineering Projects
- Senior Design: Mechanical Dice Thrower, 09/01/22, 05/01/23, Designed a user-operated dice-throwing mechanism to assist individuals with limited dexterity in rolling dice for board games., Engineered a storage and launching system to provide control and consistency in dice-shooting functionality., Applied mechanical design principles and prototyping techniques to develop a functional and accessible gaming aid.
- Component Design and Analysis for an Adjustable CVD Chamber, Designed and analyzed a Gen IIb chemical vapor deposition (CVD) chamber, ensuring its adaptability for various applications., Conducted engineering analysis, including structural integrity and performance evaluation, to optimize chamber functionality., Applied CAD modeling and finite element analysis (FEA) techniques to refine design specifications.
Timeline
Patent Examiner
USPTO
07.2024 - Current
Technical Sales Engineer
Keyence Corporation
07.2023 - 07.2024
Support Ambassador
Sutherland Global Services
06.2019 - 07.2023
Fraud Analyst / Chargeback Specialist
Vivid Seats Ticket Marketplace
07.2016 - 05.2019
Bachelor of Science - Mechanical Engineering
University of Nevada, Las Vegas
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