Heaven Barry
Chicago
Summary
Results-driven professional dedicated to delivering exceptional, customer-focused support. Proven ability to manage concerns and resolve conflicts effectively, maximizing customer satisfaction at every interaction. Strong background in customer relations and communication enhances the capability to build lasting relationships and foster loyalty. Committed to continuous improvement and excellence in service delivery, ensuring a positive experience for all clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Services Associate
Blink Fitness
Merrionette Park, IL
03.2025 - Current
- Provide high-quality customer service by assisting an average of 100+ members daily with check-ins, account updates, and service inquiries.
- Promote memberships and training services, contributing to sales growth and member retention.
- Maintain a safe, clean, and organized environment, ensuring compliance with company standards.
- Accurately process payments and resolve issues to enhance overall member satisfaction.
Home Help Aid
Home Help Aid
Chicago, IL
05.2024 - 03.2025
- Delivered compassionate care to multiple clients, assisting with personal hygiene, meal preparation, and mobility support.
- Documented and reported health changes promptly, reducing safety risks and ensuring proper medical follow-up.
- Supported emotional well-being by fostering companionship and providing reliable transportation for appointments.
- Collaborated with families and healthcare providers to implement personalized care plans.
Shift Supervisor
Orangetheory Fitness
Chicago, IL
01.2023 - 10.2023
- Supervised daily operations and a team of 10+ staff, ensuring efficient shift performance and customer satisfaction.
- Implemented opening and closing procedures that improved safety and reduced errors.
- Resolved customer complaints effectively, improving overall client experience scores.
- Trained and mentored new employees, reducing onboarding time and increasing retention.
Shift Supervisor
CDS (Club Demonstration Services)
Champaign, IL
09.2021 - 08.2022
- Directed daily team operations to meet sales and service targets.
- Reported attendance and performance metrics to management, improving accountability and productivity.
- Contributed to policy updates through leadership meetings, enhancing operational efficiency.
- Coached employees on performance improvement, resulting in stronger customer engagement.
Senior Operations Associate
Gopuff
Champaign, IL
01.2021 - 09.2021
- Oversaw order fulfillment operations, ensuring 98%+ on-time deliveries.
- Streamlined workflows by training staff on best practices, improving efficiency across shifts.
- Supported rollout of new inventory systems that reduced stock errors and improved accuracy.
- Coordinated logistics and shipments, increasing delivery reliability and customer satisfaction.
Cashier/Sales Associate
Circle K
Urbana, IL
01.2020 - 04.2020
- Processed high-volume transactions with 100% accuracy in cash handling.
- Maintained a clean and organized checkout space, improving customer flow.
- Delivered friendly, efficient customer service that contributed to repeat business.
- Assisted in inventory restocking to ensure product availability and sales readiness.
Education
Pharmacy Technician -
Health Tech Academy
12.2025
High School Diploma -
Hansberry College Prep
Chicago, IL06.2018
Skills
- Schedule Management
- Customer Service
- Cash Handling
- Financial Management
- Operations Management
- Data Entry
- Billing systems and software
- Insurance verification
- Invoice processing
- Billing and collections
Certification
CPR Certified – February 2023
Timeline
Member Services Associate
Blink Fitness
03.2025 - Current
Home Help Aid
Home Help Aid
05.2024 - 03.2025
Shift Supervisor
Orangetheory Fitness
01.2023 - 10.2023
Shift Supervisor
CDS (Club Demonstration Services)
09.2021 - 08.2022
Senior Operations Associate
Gopuff
01.2021 - 09.2021
Cashier/Sales Associate
Circle K
01.2020 - 04.2020
Pharmacy Technician -
Health Tech Academy
High School Diploma -
Hansberry College Prep