Heaven Andemicael
Chicago
Summary
Dedicated Treatment Coordinator with a strong background in patient care coordination, appointment scheduling, and financial counseling. Proven ability to enhance case acceptance and improve patient satisfaction through effective communication and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Treatment Coordinator
Orthodontics For All Ages
Chicago, IL
01.2020 - Current
- Coordinated patient treatment plans and schedules for optimal efficiency and care continuity.
- Communicated effectively with patients regarding treatment options, financial arrangements, and appointment details.
- Took all records and downloaded images into Dolphin software in office.
- Performed all initial bonding procedures with doctors and explained all instructions to patients starting treatment.
- Trained new staff on office protocols, enhancing team performance and service delivery standards.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits to accomplish monthly quotas.
- Explained treatment choices to patients and helped determine best options.
- Developed educational materials to enhance patient understanding of orthodontic procedures and expectations.
- Built strong relationships with referring providers through regular communication.
- Conducted social media content, posting and patient events/promotions.
Orthodontic Assistant/Treatment Coordinator
Jacobson & Tsou Orthodontics
Chicago, IL
2011 - 2018
- Assisted in patient care by preparing treatment areas and sterilizing instruments.
- Supported orthodontists in chairside procedures, ensuring efficient workflow during appointments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed appointment scheduling and patient records using digital management systems.
- Suresmile wire insertion. Attended multiple seminars for further education.
- Appliance deliveries including expanders, various Cl II Correction and more.
- Ordered supplies/in charge of inventory for two locations.
- Trained new staff on office procedures, equipment usage, and patient interaction techniques.
- Conducted inventory management for dental supplies, ensuring availability for daily operations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Poured and shaped molds from impressions and trimmed molds in grinder.
Education
Dental Assisting -
Arlington Dental Careers
Arlington Heights, ILHigh School Diploma -
Niles North High School
Skokie, IL05-2006
No Degree -
University of Southern Indiana
Evansville, INSkills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care coordination
- Exam room preparation
- Customer service
- Patient outreach and Follow-up
- Verbal and written communication
- Creative problem solving
- Patient flow management
- Goal setting
- Attention to detail
- Patient care
- Critical thinking skills
- Patient records management
- Payment collection
- Proficient in Microsoft Word, Excel, Powerpoint, Outlook
Timeline
Treatment Coordinator
Orthodontics For All Ages
01.2020 - Current
Orthodontic Assistant/Treatment Coordinator
Jacobson & Tsou Orthodontics
2011 - 2018
Dental Assisting -
Arlington Dental Careers
High School Diploma -
Niles North High School
No Degree -
University of Southern Indiana