Heather Zarembski
Machesney Park
Summary
Customer Service Professional with over 9 years of experience delivering exceptional support in diverse settings, including child care and special needs services. Demonstrated ability to exceed customer expectations through effective problem-solving and empathetic communication. Committed to fostering collaborative environments and enhancing client satisfaction while maintaining organized and flexible approaches.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Service Representative
Mario Tricoci Hair Salons And Day Spas
Rockford
07.2023 - Current
- Delivered exceptional customer service in fast-paced salon environment.
- Managed client appointments using scheduling software efficiently.
- Assisted stylists by preparing tools and products for services.
Merchandise Specialist
Premium Retail Services
Machesney Park
03.2022 - Current
- Merchandise products, complete resets, work to merchandise products for a better shopping experience, leading to more profits.
Customer Specialist
YouFit
Largo
01.2022 - 03.2022
- Promoted membership growth by engaging prospective members and highlighting benefits.
- Promoted membership upgrades to enhance customer experience.
- Tracked daily, weekly, and monthly goals to ensure alignment with team objectives.
- Validated customer information in system to ensure accurate records.
- Conducted daily sanitation of equipment to maintain a clean and safe environment.
Guest Service Representative
Mario Tricoci
Palatine
05.2021 - 07.2021
- Provided remote customer service by scheduling appointments, addressing inquiries, and resolving customer complaints.
- Maintaining companies' protocol for great customer service while moving quickly through the queue.
Assistant Child Care Provider
Karsten Kiddie Kare
Machesney Park
08.2014 - 07.2020
- Established entertaining, safe, and healthy environment to support children's learning.
- Created lesson plans and activities to develop individual skills.
- Sanitized toys daily to ensure a clean play environment for children.
Customer Service Specialist
Target
Machesney Park
10.2009 - 11.2011
- Assisted customers with product checkout and managed currency transactions.
- Resolved customer complaints regarding products or issues with a focus on professionalism.
Education
High School -
Harlem High School
Machesney Park, ILHigh School -
E State st Rockford
Rockford, ILSkills
- Customer Service
- Call handling
- Dispute resolution
- Customer engagement
- Guest relations
- Sales enhancement
- Appointment scheduling
- Cash management
- Credit card processing
- Retail merchandising
- Organizational management
- Conflict mediation
Certification
ECE Level 1, Present
Timeline
Client Service Representative
Mario Tricoci Hair Salons And Day Spas
07.2023 - Current
Merchandise Specialist
Premium Retail Services
03.2022 - Current
Customer Specialist
YouFit
01.2022 - 03.2022
Guest Service Representative
Mario Tricoci
05.2021 - 07.2021
Assistant Child Care Provider
Karsten Kiddie Kare
08.2014 - 07.2020
Customer Service Specialist
Target
10.2009 - 11.2011
High School -
Harlem High School
High School -
E State st Rockford