Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Open To Work

Heather Urbanowicz

Mount Zion

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CSR - Customer Service RepresentativeEscrow AssistantCustomer Service RepresentativeSecretary

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Mount Zion, ILDecatur, IL
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancementHealthcare benefits

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Stay at Home Parent

Urbanowicz Household
Parsons, KS
01.2024 - Current
  • Coordinated daily schedules to optimize household efficiency and ensure timely completion of activities.
  • Developed and implemented educational activities homeschooling my oldest child, and my youngest child.
  • Managed budgeting for household expenses, ensuring financial stability and resource allocation.
  • Oversaw meal planning and preparation, promoting nutritional health within the family unit.
  • Have worked on moving to IL since November 2025

CSR - Customer Service Representative

MFA Oil Company
Chanute, KS
05.2023 - 12.2023
  • Answered phones to provide prompt customer support and resolve inquiries
  • Entered work orders and purchase orders accurately to streamline operations
  • Created invoices to ensure timely and accurate billing for clients
  • Reconciled cash drawer daily, maintaining financial accuracy and accountability
  • Managed contracts and performed multiple other office duties to support team efficiency

Escrow Assistant

Security 1st Title
Oswego, KS
06.2022 - 11.2022
  • Coordinated document preparation for real estate transactions, ensuring compliance with legal requirements.
  • Assisted clients with escrow processes, providing timely information and support throughout transactions.
  • Managed communication between buyers, sellers, and lenders to facilitate smooth closing processes.
  • Maintained accurate records of escrow accounts and transaction documentation for audit readiness.

Customer Service Representative

Ed Staub & Sons
Canyon City, OR
10.2020 - 10.2021
  • Answered phones and assisted customers with questions, ensuring high satisfaction
  • Processed bill payments, managed collection accounts, and reconciled payments to maintain financial accuracy
  • Entered data, tracked fuel inventory, and completed invoices to support operational efficiency
  • Posted deliveries, managed warehouse inventory, and facilitated propane fills for timely service
  • Scanned and emailed information to correct locations, ensuring accurate communication
  • Managed customer accounts and greeted customers to foster positive relationships
  • Resolved customer issues and booked appointments, improving client retention
  • Worked in inbound call center, collected and documented orders, and responded to inquiries
  • Troubleshot applications and maintained inventory spreadsheets for process improvement
  • Operated cash register and reconciled purchase and service orders to ensure transaction accuracy

Secretary

Decatur Public Schools
Decatur, IL
08.2019 - 06.2020
  • Answered phones and greeted visitors to provide excellent front office support
  • Filed documents to maintain organized and accessible records

Certified Medical Assistant/ CNA

Decatur Memorial Hospital
Decatur, IL
08.2014 - 06.2019
  • Provided patient care as CNA on medical floor, updating charts and ensuring comfort
  • Performed EKGs, blood draws, CLIA waived tests, and injections to support diagnostics
  • Assisted with colonostomies and lung bronchoscopy testing, enhancing patient outcomes
  • Cleaned and sterilized endoscopes and tools to maintain infection control standards
  • Roomed patients, updated charts, performed medication reconciliation, and processed refills

CMA - Certified Medical Assistant

Harbor Light Hospice
Decatur, IL
08.2017 - 08.2018
  • Provided general patient care and monitored vitals to support hospice patients
  • Documented patient information in charts to ensure accurate medical records
  • Assisted families with questions, offering compassionate support during hospice care

Certified Medical Assistant

Foot and Ankle Center of Illinois
Springfield, IL
03.2017 - 08.2017
  • Roomed patients and recorded vitals to support efficient patient flow
  • Performed x-rays and ultrasounds for injections, aiding in accurate diagnoses
  • Applied and removed casting material, including casting for orthotics
  • Processed medication refills and numbed toes for P&A procedures

Farm Hand

Miller Farms
Niantic, IL
01.1999 - 01.2017
  • Worked in farrowing house, and feed out building, general maintenance on barns, and fences.

Deputy Clerk

Village of Harristown
Harristown, IL
08.2012 - 04.2015
  • Processed mass billing for water and sewer accounts, ensuring timely payments
  • Managed IMRF pensions, building permits, and Net DMR entry to support municipal operations
  • Filed documents and entered data to maintain accurate records
  • Answered phones and assisted the public, resolving ordinance complaints
  • Processed general bills, payroll, and time cards to support administrative functions

Education

Medical Assisting (Diploma) -

Midwest Technical Institute
Springfield, IL
03-2017

General (High school or equivalent) - undefined

Cerro Gordo High School
Cerro Gordo, IL
05-2003

Skills

  • Grammar proficiency
  • Data validation processes
  • Client engagement through phone
  • Customer service expertise
  • Proficient in Google Workspace
  • Quality assurance in documentation
  • Front office coordination
  • Detailed account reconciliation
  • Proficient in keyboarding
  • Proficient in Microsoft Office
  • Document creation
  • Document organization
  • Phone communication
  • Strategic account oversight
  • Communication skills
  • Invoice management
  • Attention to detail
  • Caseload management
  • Document management systems
  • Google Docs
  • Progress documentation
  • Scheduling
  • Phone etiquette
  • Time management
  • Analysis skills
  • Research
  • Order fulfillment
  • Greeting customers
  • Cash handling
  • Task prioritization
  • Friendly and respectful
  • Teamwork and collaboration

Certification

  • AAMA Certification June 2025 to June 2030 Certificate # 2495288
  • BLS Certification

Languages

English

Timeline

Stay at Home Parent

Urbanowicz Household
01.2024 - Current

CSR - Customer Service Representative

MFA Oil Company
05.2023 - 12.2023

Escrow Assistant

Security 1st Title
06.2022 - 11.2022

Customer Service Representative

Ed Staub & Sons
10.2020 - 10.2021

Secretary

Decatur Public Schools
08.2019 - 06.2020

CMA - Certified Medical Assistant

Harbor Light Hospice
08.2017 - 08.2018

Certified Medical Assistant

Foot and Ankle Center of Illinois
03.2017 - 08.2017

Certified Medical Assistant/ CNA

Decatur Memorial Hospital
08.2014 - 06.2019

Deputy Clerk

Village of Harristown
08.2012 - 04.2015

Farm Hand

Miller Farms
01.1999 - 01.2017

General (High school or equivalent) - undefined

Cerro Gordo High School

Medical Assisting (Diploma) -

Midwest Technical Institute

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Heather Urbanowicz