Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Towne

Pekin

Summary

Dynamic Medical Assistant with extensive experience at Pekin East Urgent Care, excelling in patient care coordination and electronic health records management. Proven ability to enhance patient outcomes through effective communication and teamwork. Skilled in vital sign measurement and HIPAA compliance, ensuring a safe and efficient clinical environment.

Overview

13
13
years of professional experience

Work History

Medical Assistant

BEHAVIORIAL HEALTH
PEORIA
08.2024 - Current
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated patient follow-ups effectively.
  • Prepared examination rooms and ensured medical supplies were stocked.
  • Educated patients on treatment plans and medication instructions.
  • Conducted preliminary assessments and recorded vital signs accurately.
  • Collaborated with healthcare team to enhance patient care services.
  • Maintained a clean and safe environment in clinical areas.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Organized charts, documents and supplies to maintain team productivity.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.

Medical Assistant

PEKIN EAST URGENT CARE AND FAMILY MEDICINE
Pekin
03.2018 - 07.2022
  • Assisted physicians with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated patient follow-ups effectively.
  • Prepared examination rooms and ensured medical supplies were stocked.
  • Educated patients on treatment plans and medication instructions.
  • Conducted preliminary assessments and recorded vital signs accurately.
  • Collaborated with healthcare team to enhance patient care services.
  • Maintained a clean and safe environment in clinical areas.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.

CNA

Methodist Hospital Of Southern California
PEORIA
03.2017 - 03.2019
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collected specimens from patients for laboratory testing purposes.

CNA

Apostolic Christian Restmor
MORTON
01.2013 - 03.2019
  • Provided compassionate care to residents in daily activities and personal hygiene.
  • Assisted nursing staff with medical procedures and patient assessments.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Maintained a clean and safe environment for residents at all times.
  • Documented patient information accurately in electronic health records systems.
  • Supported residents' emotional well-being through active listening and engagement.
  • Collaborated with team members to develop individualized care plans for residents.
  • Trained new staff on care protocols and safety procedures effectively.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.

Education

Associate of Science -

Illinois Central College
East Peoria, IL
05-2012

Associate of Applied Science -

Illinois Central College
East Peoria, IL
05-2012

Skills

  • Electronic health records
  • Patient scheduling
  • Vital sign measurement
  • Laboratory specimen collection
  • Medical terminology
  • Patient care coordination
  • HIPAA compliance
  • Team collaboration
  • Effective communication
  • Time management
  • Organizational skills
  • Problem solving

Timeline

Medical Assistant

BEHAVIORIAL HEALTH
08.2024 - Current

Medical Assistant

PEKIN EAST URGENT CARE AND FAMILY MEDICINE
03.2018 - 07.2022

CNA

Methodist Hospital Of Southern California
03.2017 - 03.2019

CNA

Apostolic Christian Restmor
01.2013 - 03.2019

Associate of Science -

Illinois Central College

Associate of Applied Science -

Illinois Central College

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Heather Towne