Heather Sedlacek
Chicago
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin Donuts & Baskin Robbins
Chicago
04.2022 - Current
- Supervised daily operations to ensure smooth service and product quality.
- Trained and mentored new team members on operational standards and procedures.
- Managed inventory levels and restocked supplies to meet customer demand.
- Handled customer inquiries and resolved issues to enhance the guest experience.
- Maintained cleanliness and organization of the work area to ensure safety compliance.
- Collaborated with team members to improve workflow efficiency during busy times.
Overnight Stocker
Mariano's Fresh Market
Chicago
07.2018 - 02.2019
- Unloaded and organized incoming stock in designated areas.
- Maintained cleanliness and orderliness of the stockroom and sales floor.
- Collaborated with team members to restock shelves efficiently.
- Ensured product labels were visible and accurately placed on shelves.
- Operated equipment safely, including pallet jacks and hand trucks.
- Communicated effectively with supervisors regarding stock levels and needs.
- Organized shelves, racks and bins to ensure product availability.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
Back room sorter and cashier
Unique thrift store
Chicago
08.2015 - 02.2017
- Sorted donations by category to ensure efficient processing.
- Organized merchandise on display racks for easy customer access.
- Inspected items for quality and cleanliness before placing on shelves.
- Maintained a positive attitude while working in a fast-paced environment.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Ensured that all safety guidelines were strictly followed at all times.
- Demonstrated flexibility by performing various tasks as needed, including cleaning and maintenance duties.
Education
G.E.D
Chicago, ILSkills
- Team leadership
- Customer service
- Inventory management
- Employee training
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Flexibility in tasks
- Guest service
- Workplace safety
- Decision-making capacity
- Problem-solving
- POS system operation
- Customer service management
- Positive attitude
Certification
Food and sanitation license
Timeline
Shift Lead
Dunkin Donuts & Baskin Robbins
04.2022 - Current
Overnight Stocker
Mariano's Fresh Market
07.2018 - 02.2019
Back room sorter and cashier
Unique thrift store
08.2015 - 02.2017
G.E.D