Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Scott

Pekin,IL

Summary

Dynamic and dependable professional with a proven track record at DoorDash, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through timely deliveries and effective communication. Strong teamwork and attention to detail ensure high-quality service in fast-paced environments. Committed to maintaining a positive atmosphere and achieving operational excellence.

Overview

14
14
years of professional experience

Work History

Delivery Driver

DoorDash
11.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Shift Manager

Pizza Hut
12.2016 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Cashier

Chevron
12.2013 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Manager

Cardpool
10.2011 - 10.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

San Dimas High
San Dimas, CA
06.1998

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills

Timeline

Delivery Driver

DoorDash
11.2019 - Current

Shift Manager

Pizza Hut
12.2016 - 04.2020

Cashier

Chevron
12.2013 - 10.2016

Manager

Cardpool
10.2011 - 10.2013

High School Diploma -

San Dimas High

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Heather Scott