Heather Rigney
Waukegan
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations at Olive Garden. Excelled in staff training, boosting team performance through effective development strategies. Demonstrated exceptional customer service and time management, ensuring high-quality experiences even during peak hours. Cultivated lasting guest relationships, significantly contributing to a positive dining atmosphere.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server, Bartender, Key Holder
Outback Steakhouse
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager, Productions, Line Cook
Olive Garden
05.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server, Bartender, Trainer, Sever Profesional
Olive Garden
11.1999 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Grayslake Central High School
Grayslake06-1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Team leadership
- Time management
- Staff training and development
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server, Bartender, Key Holder
Outback Steakhouse
05.2022 - Current
Manager, Productions, Line Cook
Olive Garden
05.2020 - 05.2022
Server, Bartender, Trainer, Sever Profesional
Olive Garden
11.1999 - 05.2019
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler Certification - National Restaurant Association.
High School Diploma -
Grayslake Central High School
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