Heather Powers
SPRINGFIELD
Summary
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Correctional Officer
Logan Correctional Center
01.2014 - Current
- Monitor individual in custody activities inside housing units
- Oversee and direct individual in custody movement
- Appropriately coordinate movement and head counts during regular movement and in emergencies
- Manage disciplinary action on individuals who fail to adhere to inmate handbook rules
- Provide prompt assistance to illness or trauma of individuals in custody
- Attempt to prevent physical contact between individuals and break up physical altercations
- Promote cleanliness of the facility
- Inspect cells, dayrooms, and other various locations in the facility for mundane and dangerous contraband
- Appropriately report any unusual activity or found contraband
Cake Decorator
County Market
Havana, IL
09.2008 - 12.2013
- Delivered excellent customer service by greeting customers, answering questions, and assisting with cake selections
- Ordered supplies to meet demand
- Operated bakery equipment adhering to health and safety standards
- Maintained cleanliness of my working station
- Managed high-volume workloads, meeting deadlines
- Fulfilled custom cake orders for special occasions
- Resolved customer inquiries and order conflicts, enhancing customer satisfaction
- Adhered to safety and sanitation guidelines while handling product and equipment
- Rotated product to maintain freshness and quality
- Trained new employees on how to use equipment safely and how to clean.
- Provided orientation on the location of their workstation and locations of supplies
Dietary
Havana Healthcare Center
Havana, IL
10.2007 - 01.2008
- Adhered to resident dietary restrictions based on medical conditions, physical health, and preferences.
- Stayed updated on procedures and protocols for the facility.
- Prepared and delivered food, adhering to food safety guidelines, to Meals on Wheels and the Mason County Jail.
- Maintained cleanliness of my workstation and effectively communicated with coworkers.
Bartender
The Pub
Havana, IL
03.2007 - 11.2007
- Offered a welcome and inviting attitude toward patrons
- Provided prompt, accurate service
- Maintained and cleaned the bar using safety cleaning guidelines
- Was responsible for opening and closing the establishment and placing money in the safe
Grocery
Day and Palin’s IGA
Havana, IL
05.2001 - 07.2003
- Greeted customers, answered questions, provided directions, and carried groceries to their vehicles.
- Unloaded delivery trucks. Rotated the delivery in the cooler and freezer to maintain freshness
- Rotated shelf product to use older product before new
- Helped other departments when they needed an extra hand. I learned to decorate cakes from the experience.
Waitress
Pizza Hut
Havana, IL
09.1999 - 01.2000
- Greeted diners and provided a friendly atmosphere
- Managed all calls for group diners and carryout orders
- Took orders and served diners
- Responsible for cleaning the dining room, restrooms, rotating and cleaning the salad bar and buffet, and helping with washing dishes.
Education
GED -
Spoon River College
02-2007
Skills
- First aid training
- De-escalation techniques
- Conflict resolution skills
- Weapons training
- Security procedures
- Inmate supervision
Certification
Food Manager Training Course November 10, 2026
Timeline
Correctional Officer
Logan Correctional Center
01.2014 - Current
Cake Decorator
County Market
09.2008 - 12.2013
Dietary
Havana Healthcare Center
10.2007 - 01.2008
Bartender
The Pub
03.2007 - 11.2007
Grocery
Day and Palin’s IGA
05.2001 - 07.2003
Waitress
Pizza Hut
09.1999 - 01.2000
GED -
Spoon River College