Heather Pingo
720 N Stanton St
Summary
Dynamic and dedicated professional with experience as a 911 Dispatcher at City Of Freeport, excelling in high-pressure environments. Proven critical thinking and active listening skills enhance emergency response effectiveness. Proficient in emergency medical dispatch (EMD) and committed to delivering exceptional service while training new staff and implementing process improvements.
Overview
12
12
years of professional experience
Work History
911 Dispatcher
City Of Freeport
10.2022 - Current
- Responded to emergency calls, gathering critical information for dispatching services.
- Operated communication systems to relay instructions and coordinate emergency response teams.
- Monitored radio transmissions, ensuring timely communication between units and support services.
- Maintained detailed logs of all calls and actions taken during emergency incidents.
- Assisted in training new dispatchers on protocols and operational procedures.
- Collaborated with law enforcement and fire departments to enhance response times and effectiveness.
- Implemented process improvements to streamline call handling and incident reporting procedures.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Certified Medical Assistant
UW Health
08.2013 - Current
- Assisted with patient intake, ensuring accurate documentation and efficient workflow.
- Conducted routine medical procedures, including vital signs assessment and patient education.
- Coordinated appointment scheduling to optimize provider availability and patient access.
- Implemented electronic health record systems for streamlined information management.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Collaborated with healthcare teams to enhance patient care delivery processes.
- Monitored inventory levels of medical supplies, facilitating timely replenishment orders.
- Trained new staff on clinic protocols and best practices for patient interaction.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Education
Associate of Science - Medical Assisting
Herzing University
05.2013
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Data entry proficiency
- CPR and first aid
- Emergency medical dispatch (EMD)
- Basic life support BLS
Timeline
911 Dispatcher
City Of Freeport
10.2022 - Current
Certified Medical Assistant
UW Health
08.2013 - Current
Associate of Science - Medical Assisting
Herzing University