Heather Meier

Move Team Member

• Safely coordinate and tow aircraft between hangars and gates, in compliance with FAA regulations.
• Maintain clear communication with FAA towers and ramp control via radio.
• Ensure timely and safe aircraft movement in high-pressure environments.

Lead Ramp Service Employee

• Supervised ramp service staff in aircraft loading, unloading, and gate operations.
• Adapted to dynamic scheduling changes to meet operational demands.
• Ensured safety, quality, and on-time departures while meeting performance standards.

Ramp Service Employee

• Loaded and unloaded aircraft, including high-value and time-sensitive USPS packages.
• Maintained high standards of accuracy and safety in ramp service operations.

Customer Service Employee

• Checking customers in at the ticket counter. Ensuring customers were taken care of for all travel needs, i.e. Luggage, wheelchair, unaccompanied minors, language barriers, etc.
• Baggage service can be quite a daunting task; here is where I worked delicately with passengers to find their missing luggage. Patience and resiliency are key in the department.
• Supporting the operation at the gate. Ensuring flights leave on time with all passengers, working oversold flights, and delays due to maintenance and/or weather.