Heather King
McHenry,IL
Summary
Healthcare professional with 20+ years of progressive experience supporting high-volume hospital, obstetric, and immediate care environments. Recognized for operational leadership, clinical excellence, and the ability to elevate team performance through strong communication, workflow optimization, and patient-centered care. Trusted partner to physicians, nurses, and administrative leaders with a proven record of improving efficiency, accuracy, and patient outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Advocate Aurora Health – Condell Immediate Care Center
Vernon Hills
01.2023 - Current
- Direct daily clinical operations in a high-volume immediate care environment, ensuring seamless patient flow and adherence to quality and safety standards.
- Serve as a clinical resource and informal leader, supporting staff training, onboarding, and performance consistency.
- Strengthen operational efficiency through accurate triage, documentation, and patient communication.
- Supervised daily operations of medical assistance team, ensuring optimal workflow and patient care standards.
- Implemented electronic health record systems to streamline patient information management and improve data accuracy.
- Developed training materials for new hires, fostering a comprehensive understanding of clinic operations and compliance requirements.
- Monitored inventory levels of medical supplies, ensuring timely reordering to maintain uninterrupted service delivery.
- Collaborated with healthcare providers to facilitate effective communication regarding patient treatment plans and follow-up care.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
OB Technician & Unit Secretary
Advocate Aurora Health – Condell
Libertyville
01.2016 - 01.2023
- Key contributor in labor and delivery operations, supporting both vaginal and surgical births with precision and patient-centered care.
- Performed diagnostic testing, venipuncture, vital sign monitoring, and ancillary procedures with exceptional accuracy.
- Coordinated patient movement from the emergency department, ensuring safety and rapid response in high-acuity situations.
- Maintained meticulous medical records and supported EMR optimization, including troubleshooting and staff education.
- Managed state-regulated paternity and birth documentation with 100% compliance and accuracy.
- Fostered a collaborative, supportive environment through strong communication and service excellence.
Account Manager
Toynk
Gilberts
01.2019 - 01.2021
- Oversaw customer accounts with a focus on relationship management, responsiveness, and operational improvement.
- Partnered with leadership to enhance customer experience and streamline communication workflows.
OB Technician & Unit Secretary
Vista Medical Center East
Waukegan
01.2011 - 01.2016
- Delivered accurate clinical support including vital signs, diagnostic procedures, venipuncture, and specimen handling.
- Maintained a safe, sanitized, and fully stocked clinical environment.
- Supported nursing staff in patient care activities to ensure smooth unit operations.
- Supported post-operative recovery and patient comfort through sound clinical judgment and adherence to protocols.
- Prepared operating rooms, set up surgical instruments, and supported intraoperative workflows with accuracy and speed.
OB Patient Care Technician & Secretary
Centegra Hospital – McHenry
McHenry
01.1999 - 01.2009
- Provided broad clinical support across Orthopedics, Behavioral Health, Pediatrics, Medical-Surgical, Monitor Care, and Labor & Delivery units.
- Supported post-operative recovery and patient comfort through sound clinical judgment and adherence to protocols.
- Prepared operating rooms, set up surgical instruments, and supported intraoperative workflows with accuracy and speed.
Education
H.S. Diploma - Certified Nursing Assistant (CNA), Medical Assistant Certification
Streamwood High School
Streamwood, IL06.1992
Certified Lactation Counselor - Certified Lactation Counselor (CLC)
Healthy Children Center For Breastfeeding
Waukegan, ILSkills
- Clinical Operations Leadership
- Patient Assessment & Triage
- EMR Optimization (Epic, Cerner, Workday)
- Workflow & Process Improvement
- Regulatory & Documentation Compliance
- High-Acuity Patient Support
- Staff Training & Support
- Venipuncture & Specimen Collection
- Diagnostic & Ancillary Testing
- Infection Control & Safety Protocols
- Post-Operative & Post-Partum Care
- Attention to Detail
- Team Collaboration
- Problem Solving
- Fast Learner
- Account Management
Certification
- CPR
- Certified Lactation Counselor
- BAT/DOT Certified
Timeline
Lead Medical Assistant
Advocate Aurora Health – Condell Immediate Care Center
01.2023 - Current
Account Manager
Toynk
01.2019 - 01.2021
OB Technician & Unit Secretary
Advocate Aurora Health – Condell
01.2016 - 01.2023
OB Technician & Unit Secretary
Vista Medical Center East
01.2011 - 01.2016
OB Patient Care Technician & Secretary
Centegra Hospital – McHenry
01.1999 - 01.2009
H.S. Diploma - Certified Nursing Assistant (CNA), Medical Assistant Certification
Streamwood High School
Certified Lactation Counselor - Certified Lactation Counselor (CLC)
Healthy Children Center For Breastfeeding
AWARDS
Employee of the Month, DAISY Award