Heather James
Pekin
Summary
Seasoned District Manager with a proven track record, enhancing operational efficiency and boosting profitability. Expert in strategic planning and financial management, I excel in fostering team collaboration and leadership. Achieved significant growth by implementing effective training programs and optimizing supply chain efficiency, demonstrating exceptional problem-solving and multi-unit management skills.
Overview
13
13
years of professional experience
Work History
Traveling General Manager
Denny's/WKS Restaurant Group
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Traveled to over 10 states, 20 Denny's retraining and developing staff/management.
- Creating a communication board between stores for healthy competition and FAQ
District Manager
Crumbl Cookie
04.2019 - 10.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Setting sales goals and managed budget for the district
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Working side by side with GM and team, ensuring expectations are clear and how to achieve results
District Manager
Hardee's Restaurant/Capstone
01.2012 - 03.2020
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Education
Associate of Arts - Business
ICC
Peoria, IL05-2007
Skills
- Effective Leadership Skills
- Problem resolution
- Recruiting
- Attention to detail
- Efficient multi-tasker
- Financial management
- Training and coaching
- Multi-unit management
- Training and development
- Labor cost controls
- Strategic planning
Timeline
Traveling General Manager
Denny's/WKS Restaurant Group
11.2022 - Current
District Manager
Crumbl Cookie
04.2019 - 10.2022
District Manager
Hardee's Restaurant/Capstone
01.2012 - 03.2020
Associate of Arts - Business
ICC
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