Summary
Overview
Work History
Education
Skills
Timeline
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Heather Israel

Chicago

Summary

Professional Project Management Specialist with experience working with various retail accounts in accomplishing short- and long-term project results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Account Manager

Everbrite
07.2018 - Current
  • Manages the companies largest QSR (retail) account for one of the top leading sign manufacturing suppliers in the nation.
  • Communicates daily with vendors, contractors, and installers to keep projects on schedule and to ensure deadlines are being met for all new build/remodel/ relocation projects.
  • Reviews architectural drawings, building elevations, and site plans to determine material needs and to accurately quote product to customers while adhering to code requirements.
  • Maintains open communication by presenting regular updates on project status to customers.
  • Prepares and submits project invoices for review to franchisee owners.
  • Handles account payments and provides information regarding outstanding balances to customers.
  • Works daily with graphic arts and engineering for design of custom product.
  • Conducts thorough review of landlord provided signage criteria for proposed signage.
  • Enhances permit processing efficiency by streamlining application procedures and documentation requirements are met in a timely manner.
  • Collaborates with architects, engineers, contractors, and landlords to address project concerns or changes during the permitting process effectively.

Assignments Logistics Coordinator

College Of American Pathologists
03.2021 - 12.2023
  • Assists with scheduling and setting up Zoom and/or Team calls for laboratories and inspection teams when needed for scheduled/overdue inspections.
  • Directs laboratories and teams to pertinent information about inspections (accreditation letters/ recertification).
  • Coordinates operational functions of Sharepoint with laboratory and inspection team upon request.
  • Communicates daily with team and laboratory on ensuring their inspection takes place before due date.
  • Builds inspection teams for upcoming inspections.

Account Specialist

Rehrig Pacific
03.2012 - 07.2018
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings to manage product orders.
  • Managed budgeting, forecasting and performance for all accounts.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Processed orders and entered into JDE (ERP system) program for tracking, maintaining, monitoring and reporting.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed and sent invoices, adjustments and credit memos to customers.

Education

Associate of Science - Business

Mchenry County College
McHenry, IL
12.2014

Skills

  • Project management
  • Strong lead development skills
  • Issue resolution
  • Goal-oriented
  • Effective communication
  • Deadline management
  • Installation services
  • Purchasing and procurement
  • Vendor sourcing
  • Conflict management
  • Client relationship management

Timeline

Assignments Logistics Coordinator

College Of American Pathologists
03.2021 - 12.2023

Account Manager

Everbrite
07.2018 - Current

Account Specialist

Rehrig Pacific
03.2012 - 07.2018

Associate of Science - Business

Mchenry County College

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Heather Israel