Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hoffman

Greenville

Summary

Versatile professional with a track record of excellence at Bradford National Bank, adept in cash management, opening customer accounts, all aspects of back-end accounts management, and problem resolution. Demonstrates exceptional customer service and communication skills, contributing to team success and customer satisfaction. Proven ability to enhance operational efficiency and foster positive relationships, leveraging computer program knowledge, team guidance and support, and a reliable work ethic.

Overview

25
25
years of professional experience

Work History

Teller/CSR/Bookkeeping Supervisor

Bradford National Bank
08.2017 - 03.2023
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained friendly and professional customer interactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on use of banking website and mobile apps.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Trained staff on operating procedures and company services.
  • Kept bookkeeping operations in full compliance with legal statutes.
  • Provided support during audits by supplying requested documentation promptly and accurately.

Teacher's Aide

Sonrise Education Center
10.2012 - 05.2016
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.

Photography Manager

CPI Corp
09.1998 - 12.2007
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Conducted regular performance reviews of staff members, identifying areas of improvement and providing constructive feedback.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enhanced client satisfaction by delivering high-quality photographic services and products.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Greenville High School
Greenville, IL
05-1996

Skills

  • Exceptional customer service
  • Professionalism and courtesy
  • Cash handling and management
  • Data entry
  • Problem resolution
  • Verbal and written communication
  • Computer proficiency
  • Call center experience

Timeline

Teller/CSR/Bookkeeping Supervisor

Bradford National Bank
08.2017 - 03.2023

Teacher's Aide

Sonrise Education Center
10.2012 - 05.2016

Photography Manager

CPI Corp
09.1998 - 12.2007

High School Diploma -

Greenville High School

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Heather Hoffman