Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hines

Bloomington

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

12
12
years of professional experience

Work History

Service Advisor

Rush Enterprises
05.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Accounts Receivable Representative

Carle Foundation Hospital
03.2022 - 05.2023
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Monitored accounts to verify compliance with payment.
  • Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
  • Ensured timely collection of payments with consistent follow-up on outstanding invoices.

Pharmacy Technician

Walmart
07.2019 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Customer Service Manager

Walmart
06.2017 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Member Service Representative

Champaign County Schools Employees Credit Union
01.2014 - 06.2017
  • Helped customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

Champaign Central High School
Champaign, IL

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Team player mentality
  • Service scheduling

Timeline

Service Advisor

Rush Enterprises
05.2023 - Current

Accounts Receivable Representative

Carle Foundation Hospital
03.2022 - 05.2023

Pharmacy Technician

Walmart
07.2019 - 02.2022

Customer Service Manager

Walmart
06.2017 - 07.2019

Member Service Representative

Champaign County Schools Employees Credit Union
01.2014 - 06.2017

Champaign Central High School

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Heather Hines