Summary
Overview
Work History
Education
Skills
Accomplishments
Daisy Award Recipient
Timeline
Generic

Heather Hagemann

Rock Falls

Summary

Dynamic healthcare leader with extensive experience at CGH, excelling in staff management and development. Proven track record in crisis management and fostering teamwork, resulting in improved patient satisfaction. Adept at optimizing schedules and facilitating effective communication, ensuring high-quality care and operational success in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Assistant Director of Primary Care, Ready Care

CGH
08.2024 - 03.2025
  • Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
  • Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
  • Developed departmental goals and objectives to improve satisfactory rating with patients.
  • Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
  • Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
  • Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
  • Assisted Nurse Manager.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.

Lead Nurse

CGH
05.2019 - 08.2024
  • Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
  • Provided compassionate care to patients through effective communication and active listening skills, enhancing overall patient satisfaction rates.
  • Developed strong relationships with interdisciplinary teams, ensuring seamless coordination of patient care.
  • Educated patients on preventative health measures, promoting positive lifestyle choices and self-management techniques.
  • Led a team of nurses in providing high-quality care to patients while maintaining a professional working environment.
  • Served as a valued liaison between medical staff members from various disciplines, improving interdisciplinary communication and collaboration efforts.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Optimized resource utilization by effectively delegating tasks, prioritizing needs, and managing schedules.
  • Collaborated with multidisciplinary teams to provide comprehensive care for complex patients, resulting in improved health outcomes.
  • Facilitated smooth transitions of care between various healthcare settings by coordinating with other departments and external agencies.
  • Contributed to successful accreditation reviews by ensuring compliance with regulatory requirements in all aspects of unit operations.

Charge Nurse

KSB Hospital
08.2012 - 05.2019
  • Managed psychiatric emergencies effectively, utilizing crisis intervention techniques to maintain safety for all involved parties.
  • Optimized unit workflow by regularly assessing staffing needs and adjusting schedules accordingly.
  • Established open lines of communication with patients'' families; regularly updating them about progress and discussing treatment options thereby promoting trust and cooperation.
  • Facilitated interdisciplinary care planning meetings involving physicians, social workers, therapists, nurse practitioners, dieticians, pharmacists among others; ensuring cohesive approach towards achieving desired results.
  • Ensured accurate documentation of patient information, treatment plans, and progress notes in accordance with regulatory requirements.
  • Collaborated with psychiatrists on medication management protocols to ensure appropriate prescription practices for each patient''s unique needs.
  • Promoted a safe and supportive environment for both patients and staff by enforcing policies and addressing concerns promptly.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Performed patient assessments to monitor expected response to medications and altering treatment plans.
  • Administered medication and treatments to patients to observe and record responses.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
  • Explained useful coping methods to relieve depression and anxiety.
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored primary care needs for patients to coordinate access to appropriate providers.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Registered Nurse

Winning Wheels
08.2011 - 08.2012
  • Enhanced patient care by providing comprehensive assessments and developing individualized care plans.
  • Promoted a positive healing environment by implementing evidence-based nursing practices and maintaining open communication with patients and their families.
  • Safeguarded patient confidentiality by diligently adhering to HIPAA regulations and upholding professional ethics.
  • Managed the timely administration of medications, vaccinations, and other prescribed treatments to ensure optimal patient outcomes.
  • Performed thorough physical assessments, accurately identifying changes in patient condition and initiating appropriate interventions.
  • Provided skilled nursing care to patients with challenging behavioral symptoms related to cognitive decline, utilizing non-pharmacological interventions and collaborating with interdisciplinary team members for effective management.
  • Managed patients recovering from medical or surgical procedures.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Education

Associate of Science - Nursing

Sauk Valley Community College
Dixon, IL
04-2011

High School Diploma -

Rock Falls High School
Rock Falls, IL
05-1996

Skills

  • Staff management
  • Staff development
  • Task delegation
  • Employee relations
  • Crisis management
  • Meeting facilitation
  • Staff coordination
  • Recruitment and hiring
  • Individual accountability
  • Problem-solving
  • Organizational skills
  • Computer skills
  • Teamwork and collaboration
  • Team leadership
  • Problem resolution
  • Multitasking
  • Attention to detail
  • Documentation and reporting
  • Decision-making
  • Scheduling and coordinating
  • Hiring and training
  • Excellent communication

Accomplishments

  • Supervised team of 160 staff members.

Daisy Award Recipient

Recipint of the Daisy Award in 2022

Timeline

Assistant Director of Primary Care, Ready Care

CGH
08.2024 - 03.2025

Lead Nurse

CGH
05.2019 - 08.2024

Charge Nurse

KSB Hospital
08.2012 - 05.2019

Registered Nurse

Winning Wheels
08.2011 - 08.2012

Associate of Science - Nursing

Sauk Valley Community College

High School Diploma -

Rock Falls High School

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Heather Hagemann