Heather Grencik
Frankfort
Summary
Experienced administrative professional with a proven track record in office management and telephone communications. Expertise in scheduling, document preparation, and customer service, ensuring efficient operations. Recognized for fostering teamwork and adapting to dynamic environments, delivering consistent results.
Overview
17
17
years of professional experience
Work History
Health Aide
Lincoln-Way East High School
Frankfort
01.2025 - Current
- Assisted students with daily health needs and personal care tasks.
- Monitored student health records and reported concerns to healthcare staff.
- Provided first aid during school activities.
- Maintained clean and organized health office environment for student comfort.
- Collaborated with teachers to support students with chronic health conditions.
- Communicated effectively with parents regarding student health issues and services offered.
Main Office Secretary
Lincoln-Way East High School
Frankfort
08.2021 - 01.2025
- Answered phone calls and addressed inquiries with professionalism and clarity.
- Answered front door bell, assisted parent pick up for student early release or from the nurse's office.
- Entered attendance for all late students.
- Monitored all visitors entering the building via the Raptor system.
- Prepared daily announcements for students and staff.
- Collect, enter and scan community service forms from all students.
- Process student information into ISBE for behind the wheel.
- Manage inventory for bookstore and ensure order.
- Process deposits for the bookstore.
- Open, routed and distributed incoming mail to all staff members.
Attendance Secretary
Lincoln-Way East High School
Frankfort
08.2018 - 08.2021
- Managed student attendance records with accuracy and attention to detail.
- Coordinated communication between parents, teachers, and administration regarding absences.
- Assisted in maintaining confidentiality of student attendance information.
- Processed attendance reports using school management software efficiently.
- Organized files and documents related to student attendance systematically.
- Issued admit slips for students after absence or late arrival.
Cashier/Warranty Administrator
Bettenhausen Automotive
Tinley Park
07.2009 - 08.2018
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and debit payments responsibly.
- Trained new cashiers on procedures and customer service standards.
- Answered multiple phone lines and assisted customer calls.
- Processed warranty claims daily.
- Closed daily deposits for the whole dealership.
Education
High School Diploma -
Victor J. Andrew High School
Tinley Park, IL06-1991
Skills
- Collaboration and teamwork
- Confidentiality practices
- Customer service skills
- Time management
- Attention to detail
- Report preparation
- Record organization
- Data entry accuracy
- Strong organization
- Calendar management
- Mail processing
- File maintenance
Timeline
Health Aide
Lincoln-Way East High School
01.2025 - Current
Main Office Secretary
Lincoln-Way East High School
08.2021 - 01.2025
Attendance Secretary
Lincoln-Way East High School
08.2018 - 08.2021
Cashier/Warranty Administrator
Bettenhausen Automotive
07.2009 - 08.2018
High School Diploma -
Victor J. Andrew High School