Heather Findlay
Lockport
Summary
Adaptable and goal-oriented Sales Representative skilled in building lasting customer relationships and resolving conflicts to drive business growth. Focused on exceeding sales targets and delivering tailored solutions that meet client needs while maintaining high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Diabetes Account Executive
Adapt Health
05.2024 - Current
- Achieved a personal best in territory sales, increasing orders by 60%, setting a new high for the assigned territory.
- Drives business growth by conducting daily cold calls, establishing new relationships, and maintaining strong connections with referral sources.
- Educates and guides referral sources on product offerings and insurance guidelines (Medicare, Medicaid, commercial insurances) to ensure seamless integration into their workflow.
- Delivered comprehensive training on digital ordering platforms, such as Parachute, during sales and marketing meetings to ensure seamless adoption and improve team effectiveness.
- Exceeded sales targets in Q1, achieving 165% of the assigned quota.
Hospital Liaison
Adapt Health
02.2022 - 05.2024
- Built and maintained strong relationships with hospital referral sources, fostering trust and facilitating a steady flow of referrals.
- Obtained necessary documentation from referral sources to ensure compliance and timely processing of supply program orders.
- Ensured accurate and efficient processing of orders, working closely with internal teams to meet patient needs and drive business growth.
- Contributed to increased referrals by promoting services, addressing concerns, and ensuring seamless communication between referral sources.
Administrative Coordinator
Northwestern Medicine
11.2020 - 02.2022
- Demonstrated proficiency in utilizing EPIC to navigate and schedule patient appointments, ensuring streamlined operations and adherence to scheduling protocols.
- Effectively managed surgical scheduling, coordinating surgeons' operating room and clinic schedules to optimize workflow and minimize scheduling conflicts.
- Provided thorough preoperative counseling, reviewing surgical instructions & ensuring medical clearances were obtained prior to surgery.
Intake Specialist
Health Resource Solutions
11.2019 - 11.2020
- Processed and evaluated an average of 40 referrals daily for home health services, ensuring timely assessments and coordination of care to meet patient needs.
- Handled patient lab results and physician orders for active patients, updating medical records and care plans to ensure accurate and prompt follow-up for optimal patient care.
Patient Coordinator
Renovo Endodontic Studio
06.2018 - 11.2019
- Streamlined patient check-in and check-out processes, ensuring all patient documentation was up to date and compliant with healthcare standards for accuracy and efficiency.
- Scheduled patient appointments and procedures using TDO EDR software, optimizing workflow and reducing wait times.
- Oversaw inventory management and supply ordering for all six locations, maintaining optimal stock levels and ensuring seamless operations across the organization.
Education
Bachelor of Science - Healthcare Management
Southern Illinois University
Carbondale, IL08.2018
Skills
- Customer Relationship Management
- Sales growth strategies
- Cold calling
- Sales quota achievement
- Conflict Resolution
- Territory management
Timeline
Diabetes Account Executive
Adapt Health
05.2024 - Current
Hospital Liaison
Adapt Health
02.2022 - 05.2024
Administrative Coordinator
Northwestern Medicine
11.2020 - 02.2022
Intake Specialist
Health Resource Solutions
11.2019 - 11.2020
Patient Coordinator
Renovo Endodontic Studio
06.2018 - 11.2019
Bachelor of Science - Healthcare Management
Southern Illinois University