Heather Entwistle
Mechanicsburg
Summary
Results-driven Assistant Manager with expertise in food safety compliance and staff training. Proven ability to resolve customer complaints and enhance service quality. Dynamic Assistant Manager with over 10 years of experience in supervising operations and developing staff. Skilled in problem-solving and effective communication, ensuring adherence to food safety standards while enhancing customer satisfaction. Detail-oriented professional with a strong background in customer relationship management and service quality assurance. Committed to fostering a positive team environment and optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Rochester
03.2015 - Current
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and developed staff in customer service and sandwich preparation techniques.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Scheduled shifts and coordinated team activities for smooth operations.
- Resolved customer complaints promptly to maintain service quality and satisfaction.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Skills
- Staff training
- Inventory management
- Cash handling
- Shift scheduling
- Food safety compliance
- Customer relationship management
- Problem solving
- Employee supervision
- Attention to detail
- Safety regulation adherence
- Service quality assurance
- Effective communication
- Workload management
- Recruitment and hiring
- Time management
- Customer service
References
References available upon request.
Timeline
Assistant Manager
SUBWAY®Restaurants
03.2015 - Current