Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Carlson

Sycamore

Summary

Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.

Overview

25
25
years of professional experience

Work History

Consultant Business Optimization, NUSA PMO

Nestle
01.2021 - Current
  • Project Planning - Ability to develop detailed project plans outlining timelines, resources, and milestones
  • Risk Management - Proficient in identifying, analyzing, and mitigating project risks
  • Stakeholder Communication - Skills in communicating effectively with stakeholders at all levels
  • Team Leadership - Ability to lead and motivate cross-functional teams to achieve project goals
  • Time Management - Proficient in prioritizing tasks and managing time effectively to meet deadlines
  • Problem-Solving - Strong analytical skills to identify problems and develop effective solutions
  • Agile Methodologies - Familiarity with Agile practices and frameworks such as Scrum and Kanban
  • Documentation/Presentation - Proficient in creating and maintaining comprehensive project
  • Interpersonal - Strong ability to build relationships and collaborate with diverse teams

Elite Green Status Presenter

Younique
09.2014 - 03.2023
  • Lead team of 133 women
  • Performance ranking in the top 3% in the company as Elite Status
  • Provide management to a team by establishing goals, objectives, assigning tasks and reviewing work at frequent levels
  • Develop and coach direct reports to continuously improve their individual performance and guide them to do the same with their downline
  • Attain targeted sales goals and performance through the effective management of the daily operations/goals of the sales force
  • Manages report generation and ad-hoc administrative support of team
  • Directly manages field based individual contributors and may manage subordinate leaders
  • Drives business process improvement efforts
  • Resolve complex customer concerns regarding the sale/delivery of products with customer and internal departments such as manufacturing, customer service, and financial services
  • Provide first class admin support-creating presentations and assisting in budget management

Data Intelligence Expert, NUSA T-Hub

Nestle
07.2019 - 12.2020
  • Support transportation project initiatives both cross functionally and within the NUSA T-Hub
  • Collaborate successfully and cross functionally with O2C, DSP, and PLOG
  • Past projects include NWNA transition, IC transition, Transporeon implementation, Project Mercury, D&Y implementation
  • L0 ticketing support for 75+ transport end users
  • Lead support for carrier portal software – Transporeon
  • Lead route guide maintenance and troubleshooting support
  • Collaboration with transport procurement and transport leadership
  • Support of automation activities; including but not limited to supporting SAP TM auto stage functionality, bots, and planning profile development
  • Market acceptance testing
  • Contributes to the Process Expert Network globally to other zones/markets and regularly supports ERC Go lives globally

Transport Expert, Transportation Control Tower Program

Nestle
09.2017 - 07.2019
  • Lead transportation expert for the Enhanced Resolution Project within the TCT program
  • Worked with developers to improve end user experience during an agile implementation approach
  • Onboarded and trained 50+ NUSA transport employees, deployment employees, and supported 200+ O2C CSA’s and supervisors in an effort to boost the 'One Team' mindset
  • Created accurate timelines of the onboarding transition with CSA Lead/Trainer which were executed timely
  • Projected Go-live, hyper-care dates were met
  • Created and rolled out knowledge checks to ensure users would succeed in using this tool
  • Active member of the T-Hub Advisory Board
  • Defined and created training materials for T-Hub including but not limited to supporting Global Process Lead with global transportation documentation, video and simulation creation
  • Change ambassador – Active member of the Change Management Team for TCT
  • TCT Control Tower project – Facilitated and coordinated the work of multiple components w/project teams engaging in the implementation & deployment of our Transportation Control Tower to support the Project Manager
  • Testing of new SAP TM enhancements, identified and worked with personas to remove barriers for a successful completion of components in overall project
  • Testing new programs with Design & Build to help make the program user friendly, working with pilot groups to fine tune program, train teams on how to use the tool
  • Coordinated feedback loops, escalating concerns to Design & Build team and /or Project Manager
  • Direct carrier relations with onboarding new carrier portal which included collecting, advising on contracts

Load Planner, Load Control Center Super User

Nestle
01.2007 - 09.2017
  • 2017—Tested and supported GLS Go Live
  • SAP TM Super user- support planners/LGO, set up, and test sap tm
  • Coverage Planner for 20 planners which include DC, production plants, frozen planning
  • Warehouse Support
  • Cost savings initiatives, on-time delivery to our customers, accessorial processing

Load Planner (Various load planning roles)

Nestle
01.2000 - 01.2017
  • Load status updates, carrier communications, route guide compliance
  • Gained understanding of all planner roles and responsibilities including a working knowledge of all NUSA shipping points (300+)
  • Collaboration with deployment in box car program in 2015 which lead to a cost savings of $400/load
  • Load planning Anderson, IN facility which includes customer orders, STO’s, destruction orders, CUPU’s, manual orders
  • Average cost avoidance of $200,000 – $500,000 a year by using key decision-making skills 2012-2016
  • 2007—worked on GLOBE project for go-live which involved testing of TMS, training, and supporting the planners during GO-LIVE
  • Created returns/refusals procedures for TMS and SWOP
  • Worked with returns/refusals from May/2003 Oct/2007
  • Co-Lead on Business Continuity Management – Transportation project
  • Helped in setting up Master Data in TRACS
  • Assisted the Analytical Group in rate administration and impact studies/BW
  • Freight Payment
  • Billing
  • Import/Export Planning
  • Worked as a temp through Manpower Aug 1999-Jan 2000

Education

Kishwaukee Community College
01.2021

Skills

  • Organized
  • Quickbase SME
  • Engagement of business users
  • Coaching skills
  • Knowledge of NUSA supply chain
  • Cross functional responsibilities
  • Transportation
  • Working knowledge of SAP ECC
  • Working knowledge of SAP TM
  • Working knowledge of SAP EWM
  • Knowledge of Nestle’s SAP landscape
  • Self-motivated
  • Customer service skills
  • Communication skills
  • NCE
  • Operational Reviews
  • Standard Routine SME
  • Trainer
  • E&T Pillar
  • SWOT Trainer
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Timeline

Consultant Business Optimization, NUSA PMO

Nestle
01.2021 - Current

Data Intelligence Expert, NUSA T-Hub

Nestle
07.2019 - 12.2020

Transport Expert, Transportation Control Tower Program

Nestle
09.2017 - 07.2019

Elite Green Status Presenter

Younique
09.2014 - 03.2023

Load Planner, Load Control Center Super User

Nestle
01.2007 - 09.2017

Load Planner (Various load planning roles)

Nestle
01.2000 - 01.2017

Kishwaukee Community College

Similar Profiles

CREATE PROFILE
Heather Carlson