Heather Campbell
Wheeling,IL
Summary
Accomplished property management professional with a proven track record, enhancing operational efficiency and driving revenue growth. Skilled in Entrata software and budget administration, I excel in team motivation and customer satisfaction, implementing strategic policies that elevate property standards and foster resident engagement.
Overview
18
18
years of professional experience
Work History
Assistant Regional Manager
F&F Realty
09.2018 - 03.2026
- Oversaw the management of a portfolio of up to 9 properties totaling 3900 units, ensuring optimal operations.
- Created and enforced policies together with training documentation for on-site teams.
- Administrator for property management software, Entrata working directly with Entrata CSM and support.
- Property management software support assisting all on-site teams with system deployment, issue resolution, and software upgrades including new property configurations.
- Implemented Entrata enhancements including facilities app inspections and work orders, integration of the Bluemoon Lease, integration of MRI for renters insurance, and more.
- Created and enforced robust preventative maintenance program throughout company, featuring scheduled inspections on a monthly, quarterly, and yearly basis for buildings and assets.
- Contributed to establishment of regional renewal and accounts management department.
- Directed operations of regional renewal and accounts management department.
- Revamped and administered Google accounts, integrating Google Ads alongside property photos and floorplans.daily on-site support for teams conducting operational activities ranging from invoice processing to leasing.
- Implement onboarding processes and training initiatives for new managers and staff as needed.
Property Manager
AMLI
04.2008 - 09.2018
- Increased rental income while limiting expenses through thorough planning and administration.
- Developed annual operating budgets and monthly forecasts, as well as sales and marketing plans.
- Executed and reinforced policies and procedures to maintain properties at peak standards.
- Analyzed operational information for impact on operating income, identified trends and recommended appropriate adjustments.
- Handled resident concerns and complaints promptly and appropriately, facilitating solutions promoting a high standard of customer service and satisfaction.
- Managed efficient receipt and reconciliation of rent collections following landlord and resident guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with company standards along with local, state, and federal regulations.
- Oversaw progress of maintenance and capital projects, notifying relevant individuals of project updates, delays, and schedule changes.
- Collaborated with maintenance supervisor and staff to ensure efficient maintenance turns and upkeep.
- Conducted annual, quarterly and monthly inspections of both interior and exterior of properties.
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Entrata and Yardi PMS
- Adobe Acrobat and creative suite
- Google Platform, cloud, maps, docs, sheets
- Microsoft 365, word, excel, powerpoint
- Operational improvement
- Budget administration
- Financial reporting
- Staff development
- Team motivation
- Customer service and satisfaction
- Policy enforcement
- Multitasking and organization
Timeline
Assistant Regional Manager
F&F Realty
09.2018 - 03.2026
Property Manager
AMLI
04.2008 - 09.2018
High School Diploma -
College of DuPage