Heather Buchen
Elkhart
Summary
Dedicated leader with a background in food service and caregiver roles. Known for exceptional customer service and staff development abilities. Committed to creating a safe and efficient work environment while enhancing team performance.
Overview
22
22
years of professional experience
Work History
Kitchen Shift Lead
Casey's General Store
10.2015 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new employees on operational procedures and safety standards.
- Coordinated inventory management, including ordering and stock rotation.
- Implemented quality control measures to maintain food safety compliance.
- Streamlined daily workflows to enhance productivity during peak hours.
First Assistant Manager
Casey's General Store
10.2015 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff to enhance performance and improve customer service skills.
- Implemented new inventory management systems to streamline stock processes and reduce waste.
- Assisted in developing marketing strategies that increased store visibility and customer engagement.
Caregiver
Doors
03.2004 - 10.2015
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and well-being for individuals.
- Implemented individualized care plans, enhancing quality of life for clients.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Coordinated with families to address concerns and improve overall care strategies for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Heartland Community College
Normal, ILSkills
- Workplace safety
- Food preparation
- Scheduling staff
- Cooking techniques
- Customer service
- Food safety
- Team collaboration and leadership
- Staff training and development
- Flexible schedule
- Goal setting
- Scheduling
- Staff supervision
Timeline
Kitchen Shift Lead
Casey's General Store
10.2015 - Current
First Assistant Manager
Casey's General Store
10.2015 - Current
Caregiver
Doors
03.2004 - 10.2015
High School Diploma -
Heartland Community College