Haylie Pasowicz

• Greeted guests and managed front desk operations
• Provided swim instruction and ensured student safety during lessons
• Delivered excellent customer service to parents and students
• Assisted with scheduling and answered phone inquiries

• Supervised daily operations to ensure smooth workflow and customer satisfaction
• Managed cash handling and balanced registers at the end of each shift
• Trained and supported team members to improve performance and efficiency
• Handled customer concerns and resolved issues quickly and professionally
• Organized staff schedules and delegated tasks to meet business needs
• Entered data accurately using Microsoft Office and other software tools
• Maintained a clean and safe environment for guests and employees
• Assisted with continuous improvement efforts to enhance service quality

Located parts and also found pricing for parts.

Handled all customer contact appointments and payments of repairs.

Handled all dispatching for company trucks.

Handled over the phone payments.

Dealt with commercial accounts for private tows and repo recovery.

• Operated register and POS systems to process customer purchases
• Provided friendly and efficient customer service on the sales floor
• Assisted with merchandising and restocking products
• Handled cash and completed transactions accurately