Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylie Coleman

Joliet

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest engagement and loyalty through effective communication and relationship-building. Skilled in cash handling and point of sale operations, consistently delivering high-quality service in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience

Work History

Server

Cracker Barrel Old Country Store Inc
06.2023 - Current
  • Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely preparation of meals and accuracy of orders.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
  • Assisted with training new team members on restaurant protocols and best practices for service.
  • Implemented feedback collection methods to identify areas for improvement in customer service delivery.
  • Cultivated strong relationships with regular customers, fostering loyalty and repeat business opportunities.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Crew Member

Dunkin' Donuts
01.2025 - 05.2025
  • Prepared and served high-quality beverages and food items per company standards.
  • Operated coffee machines and equipment efficiently to ensure timely service.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new crew members on operational procedures and customer service techniques.

Education

No Degree - Pre-Physical Therapy

Northern Illinois University
Dekalb, IL
05-2029

High School Diploma -

Joliet West High School
Joliet, IL
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Customer service
  • Hospitality service expertise
  • Professional appearance
  • Team collaboration
  • Point of sale operation
  • Guest relations management
  • Inventory management
  • Shift management
  • Multitasking and organization

Timeline

Crew Member

Dunkin' Donuts
01.2025 - 05.2025

Server

Cracker Barrel Old Country Store Inc
06.2023 - Current

No Degree - Pre-Physical Therapy

Northern Illinois University

High School Diploma -

Joliet West High School
Haylie Coleman