Hayley Walin
Roscoe,Illinois
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business judgement. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Assistant Office Manager/ Treatment Coordinator
Burch Dental
08.2018 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Supported the Office Manager with various tasks such as preparing reports or presentations for meetings.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Front Desk Associate
Sugarjones Bakery
08.2015 - 08.2018
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted costumers, ensuring positive first impression and providing excellent costumer service.
- Managed high call volume, efficiently handling inquiries, reservations and costumer requests.
Receptionist and Cashier
Anderson Toyota Scion
10.2013 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Business Administration And Management
Rockford University
Rockford, IL 05.2018
Associate of Arts -
Rock Valley College
Rockford, IL 2015
Skills
- Customer service
- Office administration
- Credit and collections
- Scheduling appointments
- Document preparation
Timeline
Assistant Office Manager/ Treatment Coordinator
Burch Dental
08.2018 - Current
Front Desk Associate
Sugarjones Bakery
08.2015 - 08.2018
Receptionist and Cashier
Anderson Toyota Scion
10.2013 - 10.2015
Business Administration And Management
Rockford University
Associate of Arts -
Rock Valley College
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