Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Smith

Dixon,IL

Summary

Positive and dedicated Support Worker with a strong be-of-service attitude, known for bringing encouragement and warmth to every interaction. Highly reliable, adaptable, and eager to learn, with excellent communication skills that foster trust and connection. Professional and compassionate, with a passion for helping others thrive through consistent, person-centered care. Committed to making a meaningful impact by approaching each day with optimism, empathy, and integrity.

Overview

6
6
years of professional experience

Work History

Resident Support Staff Member

Sinnissippi Centers
04.2024 - Current
  • Offered emotional support during difficult times, helping residents cope with stressors such as illness or loss of a loved one.
  • Supported the onboarding process for new residents, ensuring a smooth transition into the community setting.
  • Maintained accurate records of resident care, documenting progress toward goals and reporting any changes in condition to appropriate personnel.
  • Facilitated group activities that encouraged socialization, mental stimulation, and physical activity among residents.
  • Managed challenging behaviors by implementing de-escalation techniques and collaborating with other staff members to find solutions tailored to individual needs.

Tier 2 Customer Service Representative

Cornerstone Builders Of Southwest Florida Inc.
10.2021 - Current
  • Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
  • Maintained accurate records of customer interactions using CRM software tools.
  • Tracked customer orders, ensuring timely delivery and resolving any order discrepancies promptly.
  • Developed strong relationships with customers by addressing their needs efficiently and professionally.

Sales Relationship Specialist

Wayfair
06.2019 - 08.2020
  • Provided personalized service to clients in order to build relationships and maintain customer loyalty.
  • Ensured accurate processing of customer requests, including account changes, payments, and product orders.
  • Responded quickly and efficiently to incoming calls from existing customers seeking assistance or advice.

Education

GED -

Tulsa Community College
Tulsa, OK
01-2012

Skills

  • Relationship Building
  • Reliability
  • Remote Support
  • Account Management
  • Effective Communication
  • Mental health awareness

Timeline

Resident Support Staff Member

Sinnissippi Centers
04.2024 - Current

Tier 2 Customer Service Representative

Cornerstone Builders Of Southwest Florida Inc.
10.2021 - Current

Sales Relationship Specialist

Wayfair
06.2019 - 08.2020

GED -

Tulsa Community College

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Hayley Smith