- Enjoy hobbies that combine physical activity with outdoor exploration
- Sketching and drawing
- Horseback Riding
- Cooking for friends and family gatherings
Hayley Senft
Plainfield
Summary
Patient Registration Representative with a proven track record at Prime Health Care, excelling in patient relations and data entry. Known for enhancing service delivery during peak hours and fostering interdepartmental communication. Committed to outstanding patient care, leveraging strong interpersonal skills and organizational abilities to ensure efficient registration processes.
Overview
32
32
years of professional experience
Work History
Patient Registration Representative
Prime Health Care
12.2003 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
Grocery Team Member
Dominicks Grocery
06.1993 - 11.2003
- Provided exceptional customer service, answering questions and helping customers locate items.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in inventory management for optimal product availability and reduced waste.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Joliet Junior College
Joliet, ILHigh School Diploma -
Joliet Catholic Academy
Joliet, IL05-1995
Skills
- Patient relations
- Professionalism and ethics
- Data entry
- Strong interpersonal skills
- Customer service
- Collaboration and teamwork
- Organization and time management
- Teamwork
- Patient care coordination
Interests
Timeline
Patient Registration Representative
Prime Health Care
12.2003 - Current
Grocery Team Member
Dominicks Grocery
06.1993 - 11.2003
Joliet Junior College
High School Diploma -
Joliet Catholic Academy
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