Hayley Reneau
Eureka
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager/Shop Foreman
M4 Steel
Washington
04.2019 - Current
- Managed the office budget, tracking expenses, and identifying areas for cost-saving measures.
- Developed and implemented efficient filing systems to improve document organization and retrieval.
- Managed daily production schedules, ensuring on-time delivery of customer orders.
- Implemented safety protocols and conducted regular safety meetings to promote a safe working environment.
- Coordinated with the quality control department to implement inspection procedures and ensure product conformity.
- Investigated customer complaints related to product defects or delivery delays, and implemented corrective actions as needed.
Baker's Assistant
Lindy's Downtown Market
Washington
08.2019 - 12.2019
- Assisted head baker in the preparation and production of a wide variety of baked goods, including breads, pastries, and desserts
- Prepared doughs by kneading, shaping, rolling out, or cutting as required for specific recipes
- Maintained cleanliness and organization of work area, following food safety guidelines at all times
- Assisted with decorating cakes and pastries using icing bags, spatulas, or other tools to achieve desired designs
- Collaborated with team members to prioritize tasks based on production schedules and customer orders
- Provided exceptional customer service by answering questions about products or making recommendations based on customer preferences
- Maintained a clean work environment by sweeping floors, dusting surfaces, and disposing trash regularly
- Managed multiple tasks simultaneously during busy periods without compromising quality standards
Waitress
KEPS SPG
Washington
05.2016 - 12.2019
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Basketball Coach
Washington Community High School
Washington
06.2018 - 08.2019
- Instructed players on proper techniques for shooting, dribbling, and defensive strategies
- Motivated and inspired athletes to reach their full potential through positive reinforcement and effective communication
- Organized team practices, drills, and scrimmages to improve skills and teamwork
- Evaluated player performance during games and provided constructive feedback for improvement
- Cultivated strong relationships with players' parents to ensure open lines of communication regarding player progress and team goals
- Mentored student-athletes both on and off the court, emphasizing the importance of academic success alongside athletic achievement
- Created a positive and inclusive team environment that fostered camaraderie among players of diverse backgrounds
Education
Bachelor of Science - Kinesiology
Eureka College
Eureka, IL05.2018
Associate of Science - Kinesiology
Illinois Central College
East Peoria, IL05-2016
Skills
- Microsoft Office
- Office management
- QuickBooks
- Organizational skills
- Office experience
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Customer service
- Time management
- Leadership
Certification
Driver's License
References
References available upon request.
Timeline
Baker's Assistant
Lindy's Downtown Market
08.2019 - 12.2019
Office Manager/Shop Foreman
M4 Steel
04.2019 - Current
Basketball Coach
Washington Community High School
06.2018 - 08.2019
Waitress
KEPS SPG
05.2016 - 12.2019
Bachelor of Science - Kinesiology
Eureka College
Associate of Science - Kinesiology
Illinois Central College
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