Haylee Cloninger
Hartford
Summary
Empathetic Relationship Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, communication strategies, and customer relationship management. Excel at empathy, active listening, and adaptability, ensuring effective client interactions and positive outcomes.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Patient Relationship Specialist
Alliance Hearing Care
O’Fallon
11.2025 - Current
- Managed high-volume inbound and outbound calls to assist patients with scheduling hearing evaluations, follow-up appointments, and service visits across multiple clinics.
- Served as a primary point of contact for patients, providing information about hearing services, appointment availability, and clinic locations.
- Conducted outbound follow-up calls to confirm appointments, reschedule missed visits, and maintain strong patient engagement.
- Addressed patient questions, concerns, and service needs with professionalism and empathy.
- Met performance expectations related to call volume, appointment booking goals, and patient satisfaction.
Teller
Revity Credit Union
Granite City
02.2025 - 11.2025
- Processed daily financial transactions including deposits, withdrawals, transfers, loan payments, and check cashing with ensuring accuracy and compliance with banking policies.
- Maintained and balanced a cash drawer by verifying transactions and reconciling totals at the end of each shift.
- Ensured confidentiality and security of member financial information in accordance with credit union regulations and policies.
Foster Care Case Assistant
Caritas Family Solutions
Glen Carbon
06.2022 - 12.2024
- Transported foster children to supervised family visitations.
- Documented detailed notes during supervised visitations and interactions between children and family members.
- Communicated regularly with foster parents, biological families, case managers, and supervisors to coordinate visit schedules and provide updates.
- Monitor visitations to ensure they remain safe, structured, and compliant with agency guidelines.
- Handle sensitive and confidential information with professionalism and strict adherence to child welfare services.
Education
Connect Christian School
South Roxana, ILSkills
- Customer/Patient Services
- Appointment Scheduling & Calendar Management
- Conflict Resolution
- Time Management & Organization
- Documentation & Report Writing
- De-Escalation & Crisis Awareness
Timeline
Patient Relationship Specialist
Alliance Hearing Care
11.2025 - Current
Teller
Revity Credit Union
02.2025 - 11.2025
Foster Care Case Assistant
Caritas Family Solutions
06.2022 - 12.2024
Connect Christian School