Hayleah Leonard
Lyons,IL
Summary
Driven professional with a strong background in retail operations and asset protection, honed at Ross Dress For Less. Excelled in staff training and teamwork, significantly reducing shrinkage levels and providing exceptional customer service. Highly-motivated employee with strong work ethic, adaptability, multitasking skills, and a desire to take on new challenges.
Overview
10
10
years of professional experience
Work History
Store Protection Specialist
Ross Dress For Less
01.2023 - Current
- Enforced company policies in regards to safety, security, and asset protection.
- Developed strategies for reducing shrinkage levels within the store environment.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Maintained a safe and secure environment for customers and employees.
Store Associate
Ross Dress For Less
07.2021 - 12.2022
- Processed returns and exchanges according to company policy.
- Demonstrated excellent customer service skills at all times.
- Stocked shelves with merchandise and maintained inventory levels.
- Resolved customer complaints promptly with professionalism and courtesy.
- Performed daily opening and closing procedures for store operation.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Freezer Warehouse Sanitation
K-VA-T Food Stores Inc.
10.2019 - 03.2021
- Responded quickly to spills or accidents to minimize damage or contamination.
- Followed safety protocols when operating the pallet jack, such as wearing protective gear and adhering to speed limits.
- Loaded and unloaded dozens of pallets per day from trucks using a pallet jack.
- Maintained cleanliness of work area at all times per company regulations.
- Stacked empty pallets in designated areas for reuse or recycling.
- Trained new employees on safe and proper pallet jack operation, demonstrating and observing to verify employee readiness.
Assistant Store Leader
Sally Beauty
08.2014 - 06.2019
- Managed returns and exchanges efficiently while providing excellent customer service.
- Resolved customer complaints in a professional manner.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
John S Battle High School
Bristol05.2014
Skills
- Asset Protection Techniques
- Detail Oriented
- Staff Training
- Teamwork and Collaboration
- Retail Operations
- Continuous Improvement
Timeline
Store Protection Specialist
Ross Dress For Less
01.2023 - Current
Store Associate
Ross Dress For Less
07.2021 - 12.2022
Freezer Warehouse Sanitation
K-VA-T Food Stores Inc.
10.2019 - 03.2021
Assistant Store Leader
Sally Beauty
08.2014 - 06.2019
High School Diploma -
John S Battle High School
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