Hatem Ali
Carol Stream
Summary
A flexible teammate not afraid to take on new challenges. We all get faced with something new everyday, but the ones who succeed are the ones who are prepared to take on anything that comes their way. Something I learned early is you'll never learn to grow if you're never looking for improvement. As someone who is fairly fresh out of College with about 2 years of experience, I know may not be the best right out of the box, but I'll make sure to push myself to the best of my abilities, and prove that I will work twice as hard as anyone else to make sure that I am the best resource I can be.
Overview
7
7
years of professional experience
Work History
Controls Engineer 1
Haumiller Engineering
11.2022 - Current
- Improved electrical system efficiency by designing and implementing advanced power distribution networks.
- Enhanced safety measures in designs by thoroughly analyzing potential risks and implementing preventive strategies.
- Consistently met project deadlines by efficiently managing time and resources, ensuring timely completion of tasks.
- Ensured compliance with industry regulations, codes, and standards throughout all stages of product development.
Level 1 Technical Support Engineer
Middleground Technologies
04.2021 - 10.2022
- As an engineer at an MSP IT company, we work in an extremely fast pace environment. We have to be on our toes for any and every issue that occurs that requires immediate resolution.
- You become very experienced with high traffic volume. Dealing with Incoming tickets and phone calls all needing some sort of assistance whether it's as simple as a password reset to the company being completely down and need to get back to work as soon as possible.
- We work with managing Servers, Security, Software, Microsoft Administration, Google Workspace Administration, and computer management.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
Mobile Supervisor
Best Buy
01.2020 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Grew to Number One in our District in Mobile Sales from January 2020 - August 2020 after finding many changes could be made to better my team.
Verizon Expert
Best Buy
09.2019 - 01.2020
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Stayed up to date with all promotions and new Technology as it continued to grow day by day.
- Maintained Top 5 Verizon Expert in the entire company from October 2019 - January 2020 which then lead me to become the Mobile Supervisor of my store.
Smart Home Expert
Best Buy
06.2019 - 09.2019
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network issues.
- Maintained up to date knowledge in the Networking field as the internet continues to change and adapt in minutes.
Computing Sales Associate
Best Buy
01.2018 - 06.2019
- Stayed in frequent communication with district management via phone, and email to remain current on changing computer sales strategies.
- Listened to customers to identify needs and build personalized computing solutions.
- Created descriptions for online computer sales with detailed technical specifications.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
Seasonal Sales Associate
Best Buy
09.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding product needs, accessories and proper care for merchandise.
Education
Bachelor of Science - Electrical Engineering
Northern Illinois University
Dekalb, IL05.2022
Skills
- Teamwork and Collaboration
- Troubleshooting
- Critical Thinking
- Microsoft Office
- Microsoft Windows
- AutoCAD
- Solidworks
- Fluent in Arabic
a little fact about me
I was 17 when I first grew an interest in producing music. I was very big on the drums from when I was about 9 years old, and to this day I still have the same obsession. Music has always been a passion of mine and is something I truly love to do. Sharing your art with others who enjoy it just as much, if not more leaves a very satisfying feeling that makes you want to keep pushing yourself to be better. Of course I was absolutely horrendous when I first started, but comparing then to now is a truly incredible sensation because it shows just how much someone could improve and grow in such little amount of time. Music has not only taught me about different keys and melodies, but it's showed me what dedication really looks like and how much a human can accomplish when pushed to the best of their abilities. Because of this, it's the hobby I dedicate most of my free time to.
Timeline
Controls Engineer 1
Haumiller Engineering
11.2022 - Current
Level 1 Technical Support Engineer
Middleground Technologies
04.2021 - 10.2022
Mobile Supervisor
Best Buy
01.2020 - 04.2021
Verizon Expert
Best Buy
09.2019 - 01.2020
Smart Home Expert
Best Buy
06.2019 - 09.2019
Computing Sales Associate
Best Buy
01.2018 - 06.2019
Seasonal Sales Associate
Best Buy
09.2017 - 01.2018
Bachelor of Science - Electrical Engineering
Northern Illinois University
Similar Profiles
Alex AcevedoAlex Acevedo
Project Lead/Service Technician/Tester at HAUMILLER ENGINEERINGProject Lead/Service Technician/Tester at HAUMILLER ENGINEERING
Mark FosterMark Foster
Party Chief at RJ Rhodes Engineering/LJA EngineeringParty Chief at RJ Rhodes Engineering/LJA Engineering
Michael Manlangit De RajaMichael Manlangit De Raja
Public Relations Officer at Hyundai Engineering & Construction Co., LTD - Dongah Geological Engineering Co., LTD. Joint Venture (HDJV)Public Relations Officer at Hyundai Engineering & Construction Co., LTD - Dongah Geological Engineering Co., LTD. Joint Venture (HDJV)
ROCIO YOUNGROCIO YOUNG
Administrative Assistant II/ Registrar at Signal Hill Elementary SchoolAdministrative Assistant II/ Registrar at Signal Hill Elementary School
Kyle HaverkampfKyle Haverkampf
Pure Vanilla Extract Operator at Synergy Flavors Inc.Pure Vanilla Extract Operator at Synergy Flavors Inc.