HASSAN ZAHEER
Hoffman Estates
Summary
Accomplished physician and medical officer transitioning to non-clinical healthcare roles in research, sales, and business development. Leads teams to enhance operational efficiency and ensure compliance. Drives medical innovation and business growth through effective cross-functional collaboration.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Physician
Kastoor
Lahore
01.2025 - 04.2026
- Managed an in-house walk-in clinic providing comprehensive primary care for 200 employees and their immediate families.
- Diagnosed and treated acute minor illnesses while safely adjusting medication regimens for patients with chronic conditions.
- Formulated precise treatment plans and facilitated timely specialist referrals through interpretation of diagnostic lab reports, improving patient outcomes.
- Coordinated daily patient care by supervising a nursing team of two, enhancing patient support and treatment continuity.
- Ensured compliance with insurance standards and external specialists by maintaining detailed medical records, supporting seamless patient care.
Head of Customer Experience
Kastoor
Leeds
10.2023 - 12.2024
- Led a high-performing support team of 4–6 customer service representatives, optimizing daily workflows and escalations.
- Resolved complex customer complaints, transforming negative experiences into positive brand interactions.
- Established standardized service protocols that balanced revenue protection with a customer-centric approach.
- Monitored satisfaction metrics across online channels to ensure alignment of team performance with brand loyalty objectives.
- Managed end-to-end retail operations for customer returns, exchanges, and refunds to ensure quick processing times.
Customer Service Representative
Yorkshire Building Society
Bradford
01.2023 - 09.2023
- Handled customer complaints and escalations tactfully, achieving prompt resolutions and ensuring compliance with standards for customer satisfaction.
- Provided prompt and professional assistance for savings products, resolving inquiries and concerns efficiently to enhance customer satisfaction.
- Processed account transactions accurately while educating customers on savings options to empower informed financial decisions.
Medical Compliance Officer
UrgentWay Walk-In Medical Center
Lahore
01.2022 - 12.2022
- Collaborated with doctors in Medical Compliance Department for Dr. Faika Khan (DO) across four urgent care centers in NYC to enhance compliance protocols.
- Reviewed medical records and billing tasks, including eSuperbills, ICD, and CPT codes, utilizing CureMD EHR system to ensure accuracy and compliance.
- Ensured medical and administrative compliance at four locations, contributing to adherence with regulatory standards.
Chief Medical Officer in Emergency Department
National Hospital & Medical Centre
Lahore
12.2021 - 10.2022
- Assessed and prioritized patient needs based on the severity of their condition.
- Coordinated with departments and external agencies to streamline response during emergencies.
- Ensured compliance with protocols and standards of care to maintain quality and safety.
- Oversaw day-to-day operations to enhance delivery of emergency medical care.
Medical Officer In-Patient Department
National Hospital & Medical Centre
Lahore
05.2020 - 11.2021
- Conducted daily ward rounds to assess patient progress, document clinical changes, and manage acute medical conditions for optimal patient outcomes.
- Executed primary physician orders accurately, ensuring strict clinical compliance and timely patient care adjustments.
- Managed medication safety by ensuring patient adherence and promptly addressing adverse drug reactions to enhance patient well-being.
- Coordinated specialist consultations to integrate multidisciplinary expertise for effective management of complex patient cases.
- Authored comprehensive discharge summaries to guarantee seamless transitions of care for departing patients.
Resident Medical Officer In-Patient Department
Medicare Cardiac & General Hospital
Karachi
03.2019 - 04.2020
- Oversaw care for patients across multiple specialties including Internal Medicine, Cardiology, and Oncology, facilitating comprehensive treatment plans.
- Coordinated patient care across diverse specialties, demonstrating effective leadership and critical thinking to address complex medical needs.
- Managed patient care during 12-hour night shifts in a ward accommodating up to 18 patients, ensuring timely interventions and support.
Medical Consultant
Startuplawnch
Lahore
06.2017 - 01.2019
- Advised startups in digital healthcare, leveraging expertise to inform product development.
- Conducted extensive research on medicine and digital healthcare to gain insights into the startup landscape.
- Supported legal team with insights on medical system, enhancing case strategies.
- Acquired clients through strategic networking, expanding business opportunities.
Internship (House Job)
DOW UNIVERSITY HOSPITAL
Karachi
07.2015 - 10.2016
- Conducted comprehensive history taking, physical examinations, and clinical skills to support patient care.
- Gained extensive experience across diverse medical departments including psychiatry, pediatrics, cardiology, internal medicine, ENT, orthopedics, ophthalmology, and general surgery.
- Collaborated with multidisciplinary medical teams to assess and respond to evolving patient conditions.
Education
Bachelor of Medicine, Bachelor of Surgery (M.B.B.S.) -
Dow International Medical College
Karachi, Pakistan05-2015
High School Diploma -
Cuba High School
Cuba, IL, USA01-2008
Skills
- Strong Verbal Communication
- Team Leadership & Operations
- Conflict Resolution
- Patient Record Management
Certification
- Pakistan Medical & Dental Council (PMDC) License, 84778-P
- Occupational English Test (OET)
Timeline
General Physician
Kastoor
01.2025 - 04.2026
Head of Customer Experience
Kastoor
10.2023 - 12.2024
Customer Service Representative
Yorkshire Building Society
01.2023 - 09.2023
Medical Compliance Officer
UrgentWay Walk-In Medical Center
01.2022 - 12.2022
Chief Medical Officer in Emergency Department
National Hospital & Medical Centre
12.2021 - 10.2022
Medical Officer In-Patient Department
National Hospital & Medical Centre
05.2020 - 11.2021
Resident Medical Officer In-Patient Department
Medicare Cardiac & General Hospital
03.2019 - 04.2020
Medical Consultant
Startuplawnch
06.2017 - 01.2019
Internship (House Job)
DOW UNIVERSITY HOSPITAL
07.2015 - 10.2016
Bachelor of Medicine, Bachelor of Surgery (M.B.B.S.) -
Dow International Medical College
High School Diploma -
Cuba High School