Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Harry Clark

Deerfield

Summary

Dynamic hospitality professional with extensive experience at Elawa Farm, excelling in customer service and upselling techniques. Proven ability to enhance dining experiences through innovative wine pairings and effective communication. Recognized for maintaining high standards of cleanliness and professionalism, fostering a positive atmosphere that drives customer satisfaction and repeat business.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server/Assistant Chef/Event Planner/Porter/Bartender

Elawa Farm
02.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
  • Supported senior chefs with creative meal planning and recipe development.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Front Desk Receptionist/Sales Associate

Orangetheory Fitness
01.2022 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

Delivery Driver

Farentino's Pizza
02.2020 - 02.2022
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Determined the quickest and safest routes for delivery by using effective planning and organizational skills.

Camp Counselor

Wilmette Beach
01.2016 - 02.2017
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Education

No Degree - Neuroscience

University of Colorado At Boulder
Boulder, CO
01-2026

Skills

  • Team member support
  • Sales expertise
  • Wine pairings
  • Customer service
  • Hospitality service expertise
  • Positive and professional
  • Upselling techniques

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy helping others and giving back to the community
  • Passionate about balancing physical health with mental and emotional wellness


Timeline

Server/Assistant Chef/Event Planner/Porter/Bartender

Elawa Farm
02.2024 - Current

Front Desk Receptionist/Sales Associate

Orangetheory Fitness
01.2022 - 02.2024

Delivery Driver

Farentino's Pizza
02.2020 - 02.2022

Camp Counselor

Wilmette Beach
01.2016 - 02.2017

No Degree - Neuroscience

University of Colorado At Boulder

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Harry Clark