Harley DeFord
Chatham
Summary
Dynamic Bar Manager with a proven track record at Ad Astra Wine Bar, excelling in customer service and staff management. Enhanced revenue through strategic upselling and implemented health compliance measures. Adept at training employees and resolving conflicts, fostering a collaborative environment that prioritized guest satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Bar Manager
Ad Astra Wine Bar
Springfield
10.2022 - Current
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Oversaw food preparation, production and presentation according to quality standards.
- Implemented strategies designed to increase revenue through upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Poured wine, beer and cocktails for patrons.
- Distributed food to service staff for prompt delivery to customers.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Desk Clerk
Havana Public Library District
Havana
08.2013 - 10.2023
- Maintained records of room availability and reservations.
- Inputted reservation requests into booking system accurately.
- Troubleshot office equipment, computer hardware and software issues.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Inventoried and ordered materials, supplies and services.
- Updated guest profiles with contact information and preferences.
- Delivered messages and ran errands.
- Greeted guests upon arrival in a friendly and professional manner.
- Trained new staff members on desk clerk procedures.
- Resolved billing discrepancies in an efficient manner.
- Answered telephones, directed calls, and took messages.
Education
High School Diploma -
Havana Community High School
Havana, IL05-2014
Skills
- Customer service
- Staff management
- Inventory control
- Cash handling
- Health compliance
- Employee training
- Conflict resolution
- Guest relations
- Security oversight
- Foodservice management
- Health and safety
- Menu development
- Team collaboration
Timeline
Bar Manager
Ad Astra Wine Bar
10.2022 - Current
Desk Clerk
Havana Public Library District
08.2013 - 10.2023
High School Diploma -
Havana Community High School