Harel Hemo Regev

• Skilled at working independently and collaboratively in a team environment.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Responded to customer requests for products, services, and company information.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• . Monitored customer service performances of representatives and implemented strategies to ensure customer satisfaction.

• Oversees daily operations of the shift and staff.
• Trains new employees, provides feedback, and mentors them.
• Ensures customer satisfaction and resolves complaints.

Enforces information security, conducts security screenings, and responds to security incidents at the Israeli Consulate.

• Profiles and interviews passengers.
• Conducts security checks, an integral part of the ongoing security system for El Al flights and aircraft on the ground.