Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Languages
Timeline
Generic
Hardik Thakkar

Hardik Thakkar

West Chicago

Summary

Dynamic District Leader at CVS Health with a strong focus on multimillion-dollar P&L management and talent development. Achievements include significant enhancements in pharmacy performance and employee engagement through strategic planning and metrics-driven analysis. Dedicated to cultivating a culture of empowerment and operational compliance, resulting in marked improvements in customer satisfaction and team effectiveness.

Overview

8
8
years of professional experience
1
1
Certification

Work History

District Leader Rx

CVS Health
09.2022 - Current
  • Cultivate the market’s pharmacist talent pipeline, including ultimate oversight and development of interns, float pharmacists, staff pharmacists, and pharmacy managers.
  • Manage district succession plans, and promote district-level staffing of pharmacies.
  • Oversee the consistent delivery and completion of all colleague training programs.
  • Oversee the appropriate staffing, scheduling, and timely and correct payment of all market pharmacists.
  • Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels.
  • Identify, mentor, and develop future district leadership talent.
  • Deliver timely performance reviews, and targeted coaching and counseling for individual Pharmacy Managers, as needed.
  • Develop and execute business plans and strategies to deliver on all business performance measures, e.g.
  • P&L, scripts to budget, inventory management, payroll management, asset protection accountabilities, etc.
  • Actively review business reports to derive insights about district pharmacy performance; utilize metrics as a tool to diagnose root causes and inform the creation of action plans.
  • Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk, and capitalize on opportunities.
  • Set, communicate, and execute on market goals.
  • Engage pharmacy teams to deliver against new and existing programs and services with excellence.
  • Ensure all pharmacies are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for success.
  • Ensure compliance with all company policies and relevant federal, state, and local laws pertaining to pharmacy and pharmacy personnel.
  • Provide market-specific input to the development of the local acquisition and real estate strategy; implement the local real estate strategy, and provide acquisition support.
  • Identify file buy and acquisition leads, cultivate relationships with competitors, and ensure retention of file buy assets.
  • Oversaw staffing needs within the district in order to ensure adequate coverage at all times.
  • Implemented new procedures for improving customer service initiatives in order to increase satisfaction levels.

Pharmacy Manager DL EL

CVS Pharmacy #03110
12.2020 - 09.2022
  • Oversaw the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
  • Supported safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures, and utilizing the safety guardrails at every workstation.
  • Contributed to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues.
  • Proactively offered and delivered immunizations to keep patients healthy, identifying, engaging, and supporting Pharmacy Technicians to learn to immunize.
  • Supported the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business.
  • Conducted new technician and pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on track for the timely completion of required training and/or licensure.
  • Ensured pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times, and escalated issues or concerns to the Rx DL for additional support if needed.
  • Partnered with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on track for the timely completion of all required training for licensure.
  • Oversaw Staff Pharmacists and District Support Pharmacists, managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews, and closing gaps as needed.
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating, and overseeing the writing of the pharmacy schedule.
  • Regularly reviewed business reporting for operational insights and developed action plans to close gaps, including, but not limited to, workflow, service, patient care, and compliance.
  • Established a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback, and taking relevant action.
  • Maintained relevant clinical and technical skills for the job as the industry evolves (including, but not limited to, company-required training and CMEs); actively seeking opportunities to expand knowledge to better support patients.
  • Supported access to care and helping to improve patient outcomes through pharmacist-delivered clinical care, such as testing and prescribing services (e.g., COVID/Flu, hormonal contraception, etc.). Where permissible, it empowers the pharmacy team to provide holistic care at every step in the patient care journey.
  • Complied with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety; complying with controlled substance dispensing and recordkeeping to protect patient privacy and security; and maintaining a safe and inclusive workplace for our colleagues.

Pharmacy Manager

CVS Pharmacy #02797
08.2019 - 11.2020
  • Responsible for the performance and operation of the pharmacy.
  • Creating and developing a talent pool of technicians and interns.
  • Responsible for driving sales and customer satisfaction by engaging and inspiring the team.
  • Empowering the team by providing coaching in the moment, and constructive feedback.
  • Developing staff pharmacists to take on additional responsibilities and encouraging them to become future pharmacy managers.
  • Collaborating with front store management to work as a unified team, and drive overall sales and other initiatives by the company.
  • Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
  • Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
  • Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.

Staff Pharmacist

CVS Pharmacy #07170
05.2017 - 08.2019
  • Running daily pharmacy operations including filling and verifying prescriptions, counseling patients, contacting patient and doctors with regards to any issue with prescription
  • Play an active role in hiring and training new staff technician
  • Work with pharmacy manager to schedule the staff based on the demand of the business
  • Play an active role in maintaining the budget and payroll of the staff
  • Maintain HIPPA at work
  • Inter-professional collaboration with different healthcare professions to provide quality patient care

Education

Doctor of Pharmacy -

University of Illinois at Chicago-College of Pharmacy
05.2017

Bachelor of Pharmacy -

S.J. Thakkar College of Pharmacy (Saurashtra University)
Rajkot, India
06.2008

Skills

  • Multitasking Abilities
  • Multimillion-dollar P&L management
  • Staffing management
  • Performance evaluation
  • Employee training
  • Operational compliance
  • Metrics analysis
  • Customer service
  • Team leadership
  • Strategic planning
  • Talent development
  • Goal setting
  • Performance management
  • Employee development
  • Business strategy

Accomplishments

  • National Paragon Award Winner- CVS Health- Division 5- 2022
  • District Paragon Award Winner- CVS Health- District 7-2021

Certification

  • Registered Pharmacist- State of IL- 051300520 Exp: 03/31/2026
  • APhA Certification of Immunization

References

References available upon request.

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual

Timeline

District Leader Rx

CVS Health
09.2022 - Current

Pharmacy Manager DL EL

CVS Pharmacy #03110
12.2020 - 09.2022

Pharmacy Manager

CVS Pharmacy #02797
08.2019 - 11.2020

Staff Pharmacist

CVS Pharmacy #07170
05.2017 - 08.2019

Doctor of Pharmacy -

University of Illinois at Chicago-College of Pharmacy

Bachelor of Pharmacy -

S.J. Thakkar College of Pharmacy (Saurashtra University)

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Hardik Thakkar