Hannia Soto Cancino
Berwyn
Summary
Dynamic and dedicated professional with a strong background in youth advocacy and customer service at Pav Ymca. Proven ability to foster relationships and drive engagement through creativity and teamwork. Skilled in decision-making and first aid, committed to promoting personal growth and community involvement. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic organization and make a positive impact.
Overview
2
2
years of professional experience
Work History
Youth Mentor Volunteer
Big Brothers Big Sisters
Berwyn
02.2025 - Current
- Facilitated activities and discussions to promote self-reflection and personal growth.
- Set up and cleaned up after activities.
- Developed professional relationships with youth, coordinators and fellow volunteers.
- Recruited other youth volunteers for program.
Customer Service Representative
Pav Ymca
Berwyn
07.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Intern
L’Arche Chicago
Chicago
09.2024 - 11.2024
- Worked with people with and without intellectual disabilities.
- Established relationships with community members.
- Worked on Canva for social media project.
- Drafted and prepared community night for the month of November.
Cashier
Paisans Pizzeria
Cicero
12.2022 - 06.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Psychology
Arrupe College of Loyola University
Chicago , Illinois08-2025
Skills
- Creativity and innovation
- Teamwork
- Professionalism
- Attention to detail
- Decision-making
- Dependable and responsible
Timeline
Youth Mentor Volunteer
Big Brothers Big Sisters
02.2025 - Current
Intern
L’Arche Chicago
09.2024 - 11.2024
Customer Service Representative
Pav Ymca
07.2023 - Current
Cashier
Paisans Pizzeria
12.2022 - 06.2023
Associate of Science - Psychology
Arrupe College of Loyola University