Hannah Stenzel
Peoria
Summary
Self-motivated customer service and administrative professional with expertise in remote communication, problem resolution, and multitasking. Adept at handling customer inquiries, managing data entry, and collaborating in virtual work environments. Proficient in digital tools such as Microsoft Office Suite, CRM software, and remote communication platforms (Zoom, Slack, Microsoft Teams). Proven ability to work independently, meet deadlines, and deliver high-quality support in remote settings.
Overview
9
9
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
11.2020 - Current
- Coordinated daily workflows independently, stepping in as a detail supervisor as needed.
- Maintained up-to-date knowledge of postal regulations and compliance requirements, ensuring organizational adherence.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Logistics Coordinator
Amazon
04.2017 - 10.2020
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Updated and maintained databases to track shipments and inventory.
- Tracked orders and notified customers of status or potential delays.
Pricing Associate
Target
07.2016 - 09.2019
- Prepared comprehensive reports on industry trends, enabling informed decision-making within the organization.
- Improved pricing strategies by analyzing market trends and competitor data.
- Conducted regular pricing audits to ensure accuracy and compliance with company policies.
Customer Service Representative
HGS - Hinduja Global Solutions
12.2015 - 06.2016
- Handled customer inquiries via phone and email, ensuring timely resolution of concerns.
- Navigated multiple digital tools and CRM systems to support customer requests efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Virtual Communication (Zoom, Microsoft Teams, Slack, Email)
- Customer Support (CRM Software, Call Center, Email Support)
- Time Management & Self-Motivation
- Data Entry & Digital Organization
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Mail Processing Clerk
United States Postal Service, USPS
11.2020 - Current
Logistics Coordinator
Amazon
04.2017 - 10.2020
Pricing Associate
Target
07.2016 - 09.2019
Customer Service Representative
HGS - Hinduja Global Solutions
12.2015 - 06.2016
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