Hannah Scott
Centralia
Summary
Resourceful Retail Assistant Manager experienced in driving productivity and enhancing task efficiency. Delivered impactful results through effective inventory management, customer service, and sales strategy development. Motivated teams by implementing training and morale-building techniques that maximized employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Retail Assistant Manager
Tmobile
Centralia
07.2023 - Current
- Assisted in training and mentoring new retail staff on customer service techniques.
- Managed inventory levels and conducted regular stock audits to ensure accuracy.
- Coordinated promotional events to enhance customer engagement and brand visibility.
Cashier
MotoMart
Breese
06.2021 - 06.2022
- Processed customer transactions efficiently at a busy convenience store.
- Maintained accurate cash register balances throughout shifts.
- Provided excellent customer service to enhance shopping experiences.
Restaurant Bar Manager
Sam’s
Highland
06.2017 - 06.2021
- Managed daily bar operations and ensured smooth service flow.
- Trained and supervised bar staff on drink preparation and customer service.
- Developed seasonal drink menus to enhance customer experience and satisfaction.
Bartender
Sam’s pub
Highland
06.2015 - 06.2019
- Mixed cocktails and beverages based on customer preferences and bar recipes.
- Managed bar inventory and restocked supplies to ensure efficient operations.
- Provided excellent customer service by engaging with patrons and taking orders.
Laborer
Breese Journal
Breese
06.2010 - 08.2013
- Maintained cleanliness and organization of work areas and equipment.
- Assisted team members with loading and unloading materials efficiently.
Sandwich Artist
SUBWAY®Restaurants
Breese
06.2005 - 08.2006
- Prepared fresh sandwiches using quality ingredients and customer preferences.
- Operated food service equipment following safety and sanitation standards.
Education
Central High School
Breese, IllinoisSkills
- Inventory management
- Cash handling
- Visual merchandising
- Customer engagement
- Sales strategy
- Sales monitoring
- Project management
- Employee training
- Staff training and development
- Staff development
- Staff management
- Team leadership
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Employee coaching and mentoring
- Marketing tactics
Timeline
Retail Assistant Manager
Tmobile
07.2023 - Current
Cashier
MotoMart
06.2021 - 06.2022
Restaurant Bar Manager
Sam’s
06.2017 - 06.2021
Bartender
Sam’s pub
06.2015 - 06.2019
Laborer
Breese Journal
06.2010 - 08.2013
Sandwich Artist
SUBWAY®Restaurants
06.2005 - 08.2006
Central High School