Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Scott

Hartford

Summary

Dedicated server skilled in exceptional customer service and guest engagement. Proven ability to enhance dining experiences through effective communication and teamwork.

Overview

5
5
years of professional experience

Work History

Server

Pere Marquette Lodge & Conference Center
Grafton, IL
06.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment
  • Assisted with menu recommendations to enhance guest experience
  • Maintained cleanliness and organization of dining area and tables
  • Collaborated with kitchen staff to ensure timely order delivery

Front Desk Coordinator

SWIC
Granite City, IL
09.2024 - 07.2025
  • Managed front desk operations, ensuring smooth customer service and efficient appointment scheduling.
  • Coordinated communication between departments, enhancing workflow and information sharing.
  • Assisted in training new staff on front desk protocols and systems, improving team performance.
  • Maintained accurate records of visitor logs and inquiries, supporting data management efforts.

Crew Member

Gogo-May's Sundae Scoop
Grafton, IL
06.2024 - 11.2024
  • Prepared and served ice cream sundaes, ensuring adherence to quality standards.
  • Assisted customers in selecting products, enhancing overall satisfaction through personalized service.
  • Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
  • Operated cash register efficiently, processing transactions accurately and handling customer inquiries.

Front of House Employee

Pantera's Pizza
Edwardsville, IL
06.2021 - 04.2023
  • Managed customer orders and payments efficiently, enhancing overall service speed.
  • Trained new staff on front-of-house procedures and customer service standards.
  • Ensured cleanliness and organization of dining area to promote positive guest experiences.
  • Assisted in inventory management, tracking stock levels for timely replenishment.

Education

Associate of Arts -

Southwestern Illinois College
Belleville, Illinois, IL
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Pere Marquette Lodge & Conference Center
06.2025 - Current

Front Desk Coordinator

SWIC
09.2024 - 07.2025

Crew Member

Gogo-May's Sundae Scoop
06.2024 - 11.2024

Front of House Employee

Pantera's Pizza
06.2021 - 04.2023

Associate of Arts -

Southwestern Illinois College
Hannah Scott