Dedicated server skilled in exceptional customer service and guest engagement. Proven ability to enhance dining experiences through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Server
Pere Marquette Lodge & Conference Center
Grafton, IL
06.2025 - Current
Delivered exceptional customer service in fast-paced dining environment
Assisted with menu recommendations to enhance guest experience
Maintained cleanliness and organization of dining area and tables
Collaborated with kitchen staff to ensure timely order delivery
Front Desk Coordinator
SWIC
Granite City, IL
09.2024 - 07.2025
Managed front desk operations, ensuring smooth customer service and efficient appointment scheduling.
Coordinated communication between departments, enhancing workflow and information sharing.
Assisted in training new staff on front desk protocols and systems, improving team performance.
Maintained accurate records of visitor logs and inquiries, supporting data management efforts.
Crew Member
Gogo-May's Sundae Scoop
Grafton, IL
06.2024 - 11.2024
Prepared and served ice cream sundaes, ensuring adherence to quality standards.
Assisted customers in selecting products, enhancing overall satisfaction through personalized service.
Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.