Hannah Ramirez
Worth
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Massage Technician
Mario Tricoci Hair Salons And Day Spas
07.2022 - Current
- Increased overall clinic revenue by offering specialized add-on services, such as hot stone therapy treatments.
- Increased repeat clientele through exceptional customer service and effective communication skills.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Developed strong rapport with clients by actively listening to their concerns, addressing specific needs during sessions, and providing follow-up care suggestions.
- Educated clients about the benefits of regular massage therapy as part of their overall wellness plan, encouraging repeat visits.
- Provided onsite chair massages at corporate events, increasing brand awareness and generating new business opportunities.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Physical Therapy Aide
ATI
09.2023 - 11.2023
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Optimized the use of clinic space, arranging equipment for maximum functionality while prioritizing cleanliness and safety standards.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Retail Supervisor
Krisers Feeding Pets for LifeLLC
03.2022 - 05.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Customer Service Cashier
TJX Companies
09.2018 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Implemented feedback from customer surveys to enhance shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Managed efficient cash register operations.
Education
Diploma of Clinical Massage Therapy - Massage
Soma Institute
Chicago, IL04-2022
High School Diploma -
Benito Juarez
Chicago, IL05-2019
Skills
- Deep tissue massage
- Stretching techniques
- Professional communication
- Client consultation
- Hot stone therapy
- Sports massage
- Prenatal massage
- Front desk management
- Administrative procedures
- Customer service
- Administrative support
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Physical Therapy Aide
ATI
09.2023 - 11.2023
Massage Technician
Mario Tricoci Hair Salons And Day Spas
07.2022 - Current
Retail Supervisor
Krisers Feeding Pets for LifeLLC
03.2022 - 05.2023
Customer Service Cashier
TJX Companies
09.2018 - 10.2020
Diploma of Clinical Massage Therapy - Massage
Soma Institute
High School Diploma -
Benito Juarez
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