Hannah Raciti

Tech Operations Specialist

Buckeye Mountain | May 2023 – Present

Multiple roles: Flip Booth → Software Support → Tech Operations Team

• Manage gate operations and inventory control across three railyards, ensuring smooth flow of intermodal traffic using systems such as AGS, Tideworks, TSS, and GSM.

• Complete and maintain train consists, monitor email communication for gate-related issues (e.g., missing J1s, incorrect chassis ingating), and provide timely resolution to support yard efficiency.

• Demonstrated adaptability and cross-functional expertise by successfully transitioning through three different operational roles within the company, quickly mastering new tools and workflows.

• Developed broad knowledge of both BNSF and Norfolk Southern (NS) rail systems, including OPTCS and SIMS, enhancing intermodal support capabilities.

• Recognized as a valuable team member across multiple departments for strong problem-solving skills, technical proficiency, and consistent operational support.

• Demonstrated adaptability and cross-functional expertise by successfully transitioning through three different operational roles within the company, quickly mastering new tools and workflows.

• Developed broad knowledge of both BNSF and Norfolk Southern (NS) rail systems, including OPTCS and SIMS, enhancing intermodal support capabilities.

• Recognized as a valuable team member across multiple departments for strong problem-solving skills, technical proficiency, and consistent operational support.

• Collaborated with cross-functional teams to streamline operations and improve service delivery.
• Coordinated daily schedules for intermodal transport, optimizing routes for efficiency.
• Communicated with drivers and clients to ensure timely pickups and deliveries.
• Monitored shipment statuses, proactively resolving potential delays and issues.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

• Navigated designated routes efficiently to ensure timely delivery of packages.
• Operated delivery vehicle in compliance with safety regulations and best practices.
• Adapted to dynamic scheduling changes while maintaining high service standards.
• Communicated effectively with customers regarding delivery status and service inquiries.
• Collaborated with logistics teams to optimize delivery processes and reduce delays.

• Contributed to a positive work environment by collaborating with team members to ensure smooth operations and guest services.
• Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.

• Delivered exceptional customer service by efficiently processing deli orders and maintaining cleanliness.
• Assisted in inventory management, ensuring stock levels met demand and minimizing waste.
• Operated deli equipment safely while adhering to food safety regulations and company policies.
• Prepared a variety of deli products, maintaining quality standards and presentation guidelines.
• Collaborated with team members to optimize workflow and enhance overall department efficiency.
• Provided training support to new staff on procedures, product knowledge, and customer interaction skills.
• Monitored product freshness, rotating stock to ensure high-quality offerings for customers.

• Delivered exceptional customer service by effectively managing guest inquiries and requests.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Managed cash transactions and maintained accurate financial records during shifts.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Assisted in training new team members on menu knowledge and service standards.
• Recommended menu items based on customer preferences, improving overall satisfaction.
• Supported inventory management by monitoring stock levels and reporting shortages.
• Adapted quickly to changing dining conditions, ensuring efficient service during peak hours.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.