Hannah Phelps
Woodridge
Summary
High-performing leader with 7 years tenure at Noodles & Company, currently serving as a Training General Manager. Proven ability to drive performance by scaling leadership talent, optimizing P&L outcomes, and ensuring operational consistency. Expert in mentoring AGMs and GMs to embrace company-wide standards and drive bottom-line growth.
Overview
6
6
years of professional experience
Work History
Training General Manager
Noodles & Company
St. Charles, IL
02.2024 - Current
- Deliver comprehensive training to incoming GMs and AGMs to ensure seamless leadership transitions across the region.
- Build leadership bench strength by consistently mentoring the management team, directly impacting store-level retention and operational readiness.
- Analyze store performance metrics to provide targeted coaching that corrects operational gaps and elevates company OER goals.
- Partner with upper leadership to implement best practices, creating consistent execution across the restaurant.
- Recipient of the "We Care" Award, Arizona Summit 2024.
- Locations: St. Charles, IL (Feb 2024–Feb 2026); Geneva, IL (Feb 2026–Apr 2026); Woodridge, IL (Apr 2026–Present)
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
General Manager
Noodles & Company, St. Charles, IL
St. Charles, IL
10.2022 - 02.2024
- Led all restaurant operations, consistently meeting targets for labor costs, food variance, turnover, and customer satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed P&L accountability, including inventory reconciliation, expense control, and strategic product ordering.
- Fostered a high-performance culture through consistent "people time" meetings, 1-on-1s, performance evaluations, and proactive staff development.
- Directed daily operations to ensure optimal restaurant performance and customer satisfaction.
Assistant General Manager
Noodles & Company, St. Charles, IL
St. Charles, IL
08.2021 - 02.2022
- Supervised daily operations, ensuring total compliance with food safety regulations and company quality standards.
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Analyzed financial reports to identify operational trends and implemented corrective strategies to optimize profitability.
- Led recruiting and onboarding efforts to maintain a fully staffed, effective team.
- Mentored and trained staff on best practices in food preparation and safety standards.
- Developed staff schedules to align with peak business hours and improve labor costs.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Shift Manager
Noodles & Company, St. Charles, IL
St. Charles, IL
10.2020 - 08.2021
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained financial integrity through rigorous cash management and accurate daily reporting.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Education
Associate in Arts -
College of DuPage
Glen Ellyn, IL01-2025
Skills
- Strategic Operations: P&L Management, Budget Management, Inventory & Labor Controls, Operational Efficiency
- Leadership Development: Talent Management, Mentorship, Performance Coaching, Recruiting & Onboarding
- Compliance: Food Safety (Manager/Proctor Certified), Allergen Awareness, Basset Licensed
- Coaching and mentoring
- Leadership training
- New employee training
- Customer service
- Problem-solving
- Time management
- Critical Thinking
Timeline
Training General Manager
Noodles & Company
02.2024 - Current
General Manager
Noodles & Company, St. Charles, IL
10.2022 - 02.2024
Assistant General Manager
Noodles & Company, St. Charles, IL
08.2021 - 02.2022
Shift Manager
Noodles & Company, St. Charles, IL
10.2020 - 08.2021
Associate in Arts -
College of DuPage
The Care Award 2024
I strive to make a difference in the lives of every team member, guest, and community I serve. I am eager to expand my reach of influence and have a greater impact on the company.