Hannah Parker
Bolingbrook
Summary
Dynamic and results-driven professional with extensive experience in employee training and customer service. Proven ability to enhance team performance through effective communication and leadership. Skilled in cash handling and management, consistently achieving training objectives while fostering a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Trainer
Buffalo Wild Wings
Romeoville
08.2024 - Current
- Identified opportunities for improving existing processes related to training operations.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Trained three servers and provided them with enough training and experience to serve on their own.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Starbucks Shift Manager
Starbucks
Joliet
06.2021 - 08.2024
- Oversaw the training of all employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored inventory levels and placed orders for supplies as needed.
- Conducted weekly shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained three first-level Barista’s and provided them with enough training to effectively work on their own.
- Oversaw all of the workers and customer sales and provide support where needed.
Drive-Thru Cashier
Wendy's
Joliet
08.2017 - 05.2020
- Greeted customers, took orders, and provided product information.
- Maintained knowledge of current menu items, prices, and promotions.
- Prepared food items according to company standards for quality and presentation.
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Balance multiple responsibilities at once such as cash-handling, bagging orders, and prepare meals in a timely manner for the customers.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06-2021
Some College (No Degree) - Forensic Psychology
Arizona State University
Tempe, AZSome College (No Degree) - Radiology
Joliet Junior College
Joliet, ILSkills
- Employee training
- Cash handling
- Customer service
- Inventory management
- Team management
- Team building
- Performance monitoring
- Effective communication
- Menu knowledge
- Positivity in training
- Server management
- Continuous improvement
- Multitasking
- Item upselling
- Easygoing personality
- Team member training
- Problem-solving
- Leadership
Certification
- Basset Certification
- Food Handlers Certification
Timeline
Server Trainer
Buffalo Wild Wings
08.2024 - Current
Starbucks Shift Manager
Starbucks
06.2021 - 08.2024
Drive-Thru Cashier
Wendy's
08.2017 - 05.2020
High School Diploma -
Bolingbrook High School
Some College (No Degree) - Forensic Psychology
Arizona State University
Some College (No Degree) - Radiology
Joliet Junior College