Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hannah Nation

Charleston

Summary

Professional hospitality worker, ready to excel in a pressure filled, fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Server

Stadium Grill
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality or a positive work environment.
  • Served guests promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally while personalizing service.
  • Collected payment, balanced cash receipts and maintained accurate cash drawer.

Sales Associate

Marshalls Department Store
10.2021 - 04.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Restaurant Team Member

Angelo's Pizza Restaurant
07.2019 - 08.2021
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Arts - Criminal Justice And Sociology

Eastern Illinois University
Charleston, IL
12-2024

Skills

  • Excellent communication
  • Multitasking Abilities
  • Reliability
  • Guest engagement
  • Task prioritization
  • Attention to detail
  • Decision-making
  • Memory retention
  • Complaint resolution
  • Compliance standards

Affiliations

  • St. Jude Hospital
  • Tri Delta Foundation

Timeline

Server

Stadium Grill
09.2023 - Current

Sales Associate

Marshalls Department Store
10.2021 - 04.2023

Restaurant Team Member

Angelo's Pizza Restaurant
07.2019 - 08.2021

Bachelor of Arts - Criminal Justice And Sociology

Eastern Illinois University

Similar Profiles

CREATE PROFILE
Hannah Nation