Overview
Work History
Core Proficiencies
Technology
Timeline
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Hannah Miller

Deerfield,IL

Overview

7
7
years of professional experience

Work History

Unit Secretary

Endeavor Health
03.2024 - Current
  • Contribute to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Improved unit workflow by effectively prioritizing tasks
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintain current and accurate medical records for patients.

Listing Coordinator

HomesByMarco
02.2022 - Current
  • Implement excellent customer support via email and phone
  • Update company's database with new customer info & maintain accurate data for existing customers
  • Prepare listing agreements, manage internal sign-off process and retrieve all necessary documentation
  • Schedule appointments for customers and staff
  • Promote listings on social media outlets such as Facebook, Instagram, Twitter and Google Business
  • Collaborate positively with peers and other staff members
  • Hybrid work environment- Attend weekly zoom meetings


Listing Coordinator

Re/Max Top Performers
02.2021 - 02.2022
  • Use project management processes to develop and maintain pipeline of projects, track progress, and communicate progress with clients
  • Assess property needs and budget constraints
  • Cold Calling
  • Coordinate, schedule and attend appointments as needed
  • Prepare listing agreements, manage internal sign-off process
  • Work collaboratively with colleagues
  • Design brochures and flyers with Adobe InDesign
  • Maintain compliance with disclosure and confidentiality mandates


Studio Director

Amazing Lash Studio
07.2018 - 02.2021
  • Recruit and train new employees
  • Coach staff on strategies to enhance performance and improve customer relations
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Turn customers into clients through membership sales
  • Up-sell product and services
  • Diffuse situations with unhappy customers, ultimately leading to a positive experience
  • Manage and sustain monthly sales goals through role play and training
  • Host and attend weekly zoom meetings for training purposes


Core Proficiencies

  • Administration
  • Attention to Detail
  • Cold Calling
  • Customer Service
  • Customer Retention Strategies
  • Documentation
  • Highly Organized
  • Organizational Communication
  • People Skills
  • Remote Work
  • Time and Task Management
  • Up-selling
  • Written and Verbal Communication


Technology

  • DropBox
  • Google Drive (Docs, Slides, Sheets, Etc)
  • Microsoft Office (Word, Excel, Powerpoint)
  • Outlook
  • Quickbooks
  • Zoom
  • Epic

Timeline

Unit Secretary

Endeavor Health
03.2024 - Current

Listing Coordinator

HomesByMarco
02.2022 - Current

Listing Coordinator

Re/Max Top Performers
02.2021 - 02.2022

Studio Director

Amazing Lash Studio
07.2018 - 02.2021

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Hannah Miller