Hannah Miller
Deerfield,IL
Overview
7
7
years of professional experience
Work History
Unit Secretary
Endeavor Health
03.2024 - Current
- Contribute to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
- Maintain current and accurate medical records for patients.
Listing Coordinator
HomesByMarco
02.2022 - Current
- Implement excellent customer support via email and phone
- Update company's database with new customer info & maintain accurate data for existing customers
- Prepare listing agreements, manage internal sign-off process and retrieve all necessary documentation
- Schedule appointments for customers and staff
- Promote listings on social media outlets such as Facebook, Instagram, Twitter and Google Business
- Collaborate positively with peers and other staff members
- Hybrid work environment- Attend weekly zoom meetings
Listing Coordinator
Re/Max Top Performers
02.2021 - 02.2022
- Use project management processes to develop and maintain pipeline of projects, track progress, and communicate progress with clients
- Assess property needs and budget constraints
- Cold Calling
- Coordinate, schedule and attend appointments as needed
- Prepare listing agreements, manage internal sign-off process
- Work collaboratively with colleagues
- Design brochures and flyers with Adobe InDesign
- Maintain compliance with disclosure and confidentiality mandates
Studio Director
Amazing Lash Studio
07.2018 - 02.2021
- Recruit and train new employees
- Coach staff on strategies to enhance performance and improve customer relations
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
- Turn customers into clients through membership sales
- Up-sell product and services
- Diffuse situations with unhappy customers, ultimately leading to a positive experience
- Manage and sustain monthly sales goals through role play and training
- Host and attend weekly zoom meetings for training purposes
Core Proficiencies
- Administration
- Attention to Detail
- Cold Calling
- Customer Service
- Customer Retention Strategies
- Documentation
- Highly Organized
- Organizational Communication
- People Skills
- Remote Work
- Time and Task Management
- Up-selling
- Written and Verbal Communication
Technology
- DropBox
- Google Drive (Docs, Slides, Sheets, Etc)
- Microsoft Office (Word, Excel, Powerpoint)
- Outlook
- Quickbooks
- Zoom
- Epic
Timeline
Unit Secretary
Endeavor Health
03.2024 - Current
Listing Coordinator
HomesByMarco
02.2022 - Current
Listing Coordinator
Re/Max Top Performers
02.2021 - 02.2022
Studio Director
Amazing Lash Studio
07.2018 - 02.2021